Our vision, mission and values

Our vision is that everyone has a place to call home and can fulfil their hopes and ambitions.

We achieve this through:

  • Providing direct support to our clients to prevent or respond to their homelessness and to enable their recovery
  • Building relationships with communities and the wider public to increase understanding about homelessness and empathy for the people who experience it
  • Combining the voices of our clients with evidence and knowledge about what works to advocate for policy change

We are here to end homelessness and rebuild lives.

Our values

We seek to demonstrate our values in everything we do, from our interactions with our clients, to the way we treat each other as colleagues, to how we work with our commissioners and others.

Our values are:

We are empowering

We believe in bringing out the best in people; equipping them to make their own decisions and reach their potential.

We do this by:

  • Building Confidence
  • Constructively challenging ourselves and each other
  • Being encouraging and supportive
  • Enabling people to make decisions

We are inclusive

We respect and value people for who they are and believe in giving people at all levels a voice in decisions.

We do this by:

  • Being open
  • Valuing differences
  • Actively involving people
  • Challenging discrimination

We are committed

We are dedicated to ensuring St Mungo's provides safe and effective services that support our vision and ambitions

We do this by:

  • Maintaining high standards
  • Striving to improve what we do
  • Achieving results and outcomes that benefit our clients
  • Not giving up on people

We are creative

We develop new approaches and innovative ideas so that people get the help they need.

We do this by:

  • Listening and learning
  • Being open to change
  • Working with others to achieve more
  • Finding solutions to the challenges we face

We are accountable

We take responsibility for our actions, keep people informed about progress and ensure we deliver what we promise.

We do this by:

  • Communicating openly, honestly and effectively
  • Monitoring, evaluating and reporting on our results and impact
  • Being open to feedback and taking action based on it

 Our five year strategy (pdf) sets out the steps we will take towards our vision: that everyone has a place to call home and can fulfil their hopes and ambitions. 


St Mungo Community Housing Association is a registered charity No 1149085, a limited company registered in England and Wales No 8225808, and a Housing Association No LH0279. Broadway Homelessness and Support is a wholly owned subsidiary of St Mungo Community Housing Association. Together, both organisations are known as St Mungo's.
Read more about our charitable status.