These care homes provide a long term secure and comfortable environment for residents who have been homeless or slept rough during their lives.
Our care homes are registered with the Care Quality Commission (CQC), the independent regulator of health and social care in England, which ensures that services provide people with safe, effective, compassionate and high quality care.
In response to the 11 January CQC report for Hilldrop Road, Howard Sinclair, St Mungo’s Chief Executive, said: “Our aim is to provide safe, effective, caring services. This inspection highlighted areas where we fell below the standard expected of us by our residents and by the CQC. This was deeply disappointing and we took immediate action, in particular to remedy cleaning problems, verify one person’s DBS status and offer more leadership support. We are pleased the CQC accepted our urgent action plan and are updating them monthly on ongoing improvements. We note that inspectors saw “kind and caring interactions” and that the activities programme is well-received. We want to assure residents, their families and partners that, as well as taking immediate action, we have already commissioned an independent review into wider lessons to be learned as we bring this service back up to offering the best care possible.”