Sensitive lets are RSI properties where an appropriate match cannot be made from the Clearing House waiting list. Referral workers are able to put forward clients who would be suitable for the advertised properties under the sensitive lets process. All clients put forward must have a CHAIN number (although it does not need to be verified); the client must also meet the eligibility criteria set out for the property.
Referral workers must call the Clearing House on 020 3856 6008 at or after the date and time specified below with their client's name, CHAIN number and support needs information. If successfully booked the referral form must be submitted online within two working days. Please note that only one self-contained unit can be booked per phone call and no voicemails or emails will be accepted. Once we have a booking the next successful person to call has the option to put their client down as a reserve. If on assessment we are unable to accept the booked referral then we will contact the reserve.
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