We do our very best to offer a quality service to clients and those we work with.

We welcome suggestions and want to hear about any issues where people think our service could have been better.

If you have any concerns or suggestions, please contact the relevant project. Staff will be happy to take the details. In most cases the project management team is best placed to resolve concerns, and will investigate and respond to you as appropriate. If you do not have a telephone number for the project in question, please request one from our head office on 0208 762 5500 or via info@mungos.org

If you prefer not to contact the project direct, or are unable to do so for some reason, please contact:

• info@mungos.org if you wish to make a comment or suggestion, or
• complaints@mungos.org if you wish to make a complaint. You may also telephone 020 7202 6637 or write to the Quality Team, 33 Rushworth Street, London SE1 0RB. Please note - we are unable to see personal callers at this address.

We aim to respond within at least 48 hours, or quicker where possible.

Depending on the nature of your complaint, the issue may be investigated centrally or passed to the relevant project or area manager for investigation and resolution.

See this Information about Complaints process leaflet and our Comments Suggestions and Complaints procedure

Complaints which have exhausted our internal process and are about our housing services may be referred to the Independent Housing Ombudsman Service at:

Housing Ombudsman Service, 81 Aldwych, London, WC2B 4HN, tel 0300 111 3000, fax 020 7831 1942, email info@housing-ombudsman.org.uk

Complaints about our care homes may be brought to the attention of the Care Quality Commission at any point, either by using their online contact form: http://www.cqc.org.uk/contact-us or by contacting their National Customer Service Centre:

CQC National Customer Service Centre
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA

Tel: 03000 616161, fax: 03000 616171