We do our very best to offer a quality service to clients and those we work with.

We welcome suggestions and want to hear about any issues where people think our service could have been better.

If you have any concerns or suggestions, please contact the relevant project. Staff will be happy to take the details. In most cases the project management team is best placed to resolve concerns, and will investigate and respond to you as appropriate. If you do not have a telephone number for the project in question, please request one from our head office on 0203 856 6000 or via info@mungos.org.

If you prefer not to contact the project direct, or are unable to do so for some reason, please contact:

  • info@mungos.org if you wish to make a suggestion or let us know about something we've done well
  • complaints@mungos.org if you wish to make a complaint. You may also telephone 0203 856 6068 or write to the Quality team, St Mungo's, 3 Thomas More Square, Tower Hill, London E1W 1YW. Please note - we are unable to see personal callers at this address
  • supportercare@mungos.org if you wish to speak to someone about a donation

We aim to respond within at least 48 hours, or quicker where possible.

Depending on the nature of your complaint, the issue may be investigated centrally or passed to the relevant project or area manager for investigation and resolution.