If you have any concerns or suggestions, please contact the relevant project. Staff will be happy to take the details. In most cases the project management team is best placed to resolve concerns, and will investigate and respond to you as appropriate. If you do not have a telephone number for the project in question, please request one from our head office on 0208 762 5500 or via firstname.lastname@example.org
If you prefer not to contact the project direct, or are unable to do so for some reason, please contact:
We aim to respond within at least 48 hours, or quicker where possible.
Depending on the nature of your complaint, the issue may be investigated centrally or passed to the relevant project or area manager for investigation and resolution.
Complaints which have exhausted our internal process and are about our housing services may be referred to the Independent Housing Ombudsman Service at:
Housing Ombudsman Service, 81 Aldwych, London, WC2B 4HN, tel 0300 111 3000, fax 020 7831 1942, email email@example.com
Complaints about our care homes may be brought to the attention of the Care Quality Commission at any point, either by using their online contact form: http://www.cqc.org.uk/contact-us or by contacting their National Customer Service Centre:
CQC National Customer Service Centre
Newcastle upon Tyne
Tel: 03000 616161, fax: 03000 616171