Service Inspections

Outline

Aim

  • To enable organisations to identify areas of strength and actions for improvement. This will facilitate continuous improvement and ensure services are prepared for external inspections.

Approach

St Mungo's internal inspector can inspect external organisations in all or some of the areas below, the subsequent report includes recommendations. A full inspection is a five day process. A shorter form inspection against the QAF (with written report and recommendations for improvement) can be achieved in two days. We would be happy to discuss your particular requirements with you and tailor the inspection accordingly. Inspection methods include: consultation with clients, interviews with frontline staff and management, and file reviews. Your confidentiality, and that of your clients, will of course be respected.

Who is it for?

Primarily, Supporting People services. We also have experience of other inspection regimes; do contact us for an exploratory discussion.

The overview provided by a full inspection may be useful to service managers or boards, including those requiring an external perspective on good practice, or to assist change management.

Areas covered in Inspections:

QAF / Contractual Requirements

  • Reviews previous external inspection(s) and subsequent actions
  • Inspection against QAF objectives / other regime as agreed

Audit Commission Cross Cutting Themes:

  • Access & Diversity
  • Value for Money
  • Customer Care

Best Value Snapshot
  • Applies best value concepts to the service with the aim of promoting efficiency and value for money

Best Practice
  • Identifies areas of best practice which can be celebrated and replicated elsewhere in the organisation

Quality and Administration
  • Reviews the effectiveness of management processes and quality systems

Please contact learninganddevelopment@mungos.org for a course booking form and price information.