Trust and Confidence in our Fundraising 

At St Mungo’s we pride ourselves on our trustworthy and transparent fundraising practices.

As a supporter of our charity we want to assure you that our fundraising is ethical and that your donations will be used effectively and transparently.

Our promise to you 

We take our responsibilities seriously in relation to compliance with the Institute of Fundraising (IoF) and their Codes of Fundraising Practice. For more information about the IoF, please click here. We are a member of the Public Fundraising Association (PFRA), this membership body for charities and agencies who carry out street and door fundraising. The PFRA has recently merged with the IOF becoming a compliance arm within the IOF. As part of our in house street fundraising activity, we commission a programme of mystery shopping, to ensure our teams are offering the highest standard of donor care and are fully compliant with the PFRA regulations. For more information about the PFRA, please click here.

We will only call you if we have your permission, and before calling we will check against the Telephone Preference Services (TPS) to make sure we don’t include anyone who has chosen to avoid calls. We do not carry out any cold calling or purchase telephone data in order to call members of the public that we do not have on our database. If you do not wish to receive telephone calls from us, please let our Supporter Care team know on 020 8600 3000. For more information about the TPS, please click here.

Our internal regulation and our governance

Information on our Board of Trustees can be found here.

Following the merger of the two charities, St Mungo’s and Broadway, in 2014, we have sought to establish governance and Board protocols and policies and structures which are fit-for-purpose for the organisation and which are recognised as being best practice. We commissioned an independent review of our Governance requirements. From this report, the Executive team developed an action plan and is delivering to all of its recommendations.

In addition, we established a client consultation board in 2014, to increase the involvement of our clients in the governance of the organisation. Its role is to inform and influence the Board’s decision making, holding them to account on behalf of our charity’s beneficiaries. This is in addition to OutsideIn, our client involvement group that works with all of our services to ensure clients are at the heart of all that we do.

You can read full details of our governance and internal control assurance can be found on pages 21 and 22 of our 2014-15 audited accounts

Our external regulators

In addition to Commissioners and funders, as a charity and housing association, we are also regulated by a number of external regulators. These include but are not limited to:

  • Home and Communities Agency
  • Charity Commission
  • Health & Safety Executive
  • Care Quality Commission

Our approach to data protection and privacy

You can read about our privacy statement in full here.

If you are one of our supporters and you wish to know what information we have on our database about you, please feel welcome to contact our Data Insights and Donor Relations Manager on supportercare@mungos.org.  Please note, we will need to verify your identity with a series of questions in order to discuss this with you.

We require any third parties we work with such as printers and mailing houses to sign a Non-Disclosure Agreement in advance. All data is protected by us through the use of secure FTTP sites or is password protected. Third parties are not allowed to use our data for any other purpose or for their own purposes. This is enforceable by law. We never have and never will rent out or sell our data. 

Information on our income and our reserves policy

A full review of our organisation’s financial performance in 2014/15 can be found in our audited accounts (see pages 13 – 16). This includes an overview and assessment of ‘what value for money means to St Mungo’s’.

Information on our use of reserves is also set out in the audited accounts document (see page 13).

If this page does not include all of the information you need, please contact:  

info@mungos.org if you wish to make a suggestion or let us know about something we've done well

complaints@mungos.org if you wish to make a complaint. You may also write to the Quality team, St Mungo’s, 3 Thomas More Square, Tower Hill London E1W 1YW. Please note - we are unable to see personal callers at this address

supportercare@mungos.org or call 020 8600 3000 if you wish to speak to someone about a donation or your mailing preferences. You can also write to Supporter Care Team, Fundraising, St Mungo’s, 3 Thomas More Square, Tower Hill London E1W 1YW.