Accommodation services

For anyone facing homelessness, and particularly for people who are sleeping rough, our first priority is to make sure that they have somewhere safe and secure to sleep. Different people need different forms of accommodation, so we have a variety of properties.

What we do

We operate a range of accommodation services, from basic shelters or hostels, through to supported and semi-independent housing, to help people at every stage of their recovery from homelessness. We believe that people can – and do – recover from the issues that cause homelessness, and a safe and stable living environment is central to this recovery. But our accommodation is much more than bricks and mortar. Alongside having somewhere safe and secure to stay, our staff and volunteers work with our clients to understand their hopes and ambitions, helping them to take the steps they need to in order to achieve these.

Our work in action

Our emergency accommodation helps our clients get off the streets immediately, while we help them on to the next step of their journey away from homelessness. This might be through supporting them to find a detox place, semi-independent accommodation or a private rented home.

We also offer supported accommodation, such as Hope Gardens in Hammersmith and Fulham. The hostel has 27 beds for people who have previously slept rough in the area. There are some for when people first arrive, others offering a more traditional hostel experience, and then training bedsits, designed to help clients prepare to move on.

We operate similar accommodation across London and the south of England, using our recovery ethos, and making the health, safety and wellbeing of our clients our top priorities.

Housing First

Our Housing First schemes help people caught in a cycle of street homelessness, sofa surfing, prisons and hospitals. Housing First flips the traditional model on its head – instead of focusing on recovery first then finding independent accommodation, Housing First offers the security of having a home, which can boost people’s motivation and enable them to focus on their recovery. We run eight Housing First schemes in Brighton, Camden, Ealing, Haringey, Hammersmith and Fulham, Reading, Thurrock and Westminster.

How we’re helping

On any given night, we provide a bed and support to more than 2,600 people in accommodation that’s owned, run or managed by St Mungo’s.

By 2020, we’ll have spent almost £4 million improving our buildings where our clients live.

Hear from our clients

Bobby came to London looking for work, but things didn’t go to plan. Having spent months sleeping rough, we helped him into accommodation at our Harrow Road hostel.

Read Bobby’s story

Save Hostels Rebuild Lives – our policy and campaigning work

We want to ensure that homeless people who need help to live independently have the right housing and related support at the right time to make a recovery.

This requires a clear government plan and investment to protect the long term future of supported housing, as well as the piloting of innovative approaches such as Housing First.

We also want to ensure that people who have been homeless can move on to a home that is affordable, safe and stable and can manage any problems that put their home at risk with support if they need it.

Government is currently considering changes to how supported accommodation is funded. We know that it takes more than a roof to rebuild lives, but it’s a crucial first step. Read more and join us in our campaign to Save Hostels, Rebuild Lives.

Operating as a regulated housing association

We own and operate properties across London and the south of England and act as a social landlord – so we’re regulated by the Homes and Communities Agency (HCA). You can read more about who the HCA are and our status as a housing association by seeing how we’re regulated.