Privacy statement 

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Collecting personal information

We collect personal information from you when you enquire about our activities, register with us, send or receive an ecard, make a donation to us, use our online shop or provide us with personal information.

How we use your personal information

We use this information to provide you with the services, products or information you have requested, for administration purposes and to further our charitable aims, including fundraising activities. We may need to share your information with our service providers, associated organisations and agents for these purposes, although you will only be contacted by St Mungo's. We may need to disclose your information if required to do so by law.

When you supply information to us, we are legally obliged by the Data Protection Act 1998 to ensure that the information you have provided is only used for the purpose for which it was requested, and to ensure that the data is kept securely.

Financial information

We only collect financial information that you knowingly supply when making a payment or donation, such as credit card or debit card payments. Our secure online payment/donation pages use a partner company and the information you give, such as your credit card number and contact information, is provided so that the transaction can take place.

Updating, correcting, or deleting personal information

You can change your personal information and unsubscribe from our communications at any time, by contacting supportercare@mungos.org or writing to Supporter Care, St Mungo's, 3 Thomas More Square, Tower Hill, London E1W 1YW .

Protecting your information

When you give St Mungo's personal information we take steps to ensure that it is treated securely. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, St Mungo's cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.