Your choice, your voice, your control.

Thank you for all of your kind help and support to end homelessness and rebuild lives at St Mungo’s. We aim to respect your wishes through our contact with you and give you confidence about what we do to protect your data.

You matter

You are important to us and we value every contribution. In whichever way you choose to support us, we want you to have choice and control over your relationship with us.

Our promises to you

• To ask, listen to and act on your wishes so that you value your relationship with and communications from St Mungo’s and if you don't wish for such a relationship then all you need to do is say. We will not put undue pressure on you to support us. If we get things wrong, we will say sorry and put things right.

• To communicate with you according to your wishes. We will make it clear and easy for you to choose how to hear from us. You are free to change your interests, preferences or request a copy of the information we have for you at any time. To do this, please click here to get in touch. Other ways to do this are detailed below.

• To protect your information. Any details you share with us will be used by St Mungo’s only for our own purposes. We will never give, sell or rent your information to other organisations for their marketing purposes. See also “Use of third parties” below.

Collecting your information and protecting your privacy

In the process of making a donation, signing up to our communications, and/or making an enquiry to St Mungo’s, you provide us with personal information. This may include your name and address, your contact details, your birthday or age, and if relevant, your credit card or other payment details.

When you supply information to us, we are legally obliged by the Data Protection Act 1998 to ensure that the information you have provided is only used for the purpose for which it was supplied, and to ensure that the data is kept securely.

How your information helps us to achieve more

At St Mungo’s, we use your information to provide you with the services, products or information you have requested, for administration purposes and to further our charitable aims, including fundraising activities.

We also use it to personalise our communications to you - for example, by updating you through our communications, such as our “Frontline” magazine, we can show you how your support impacts on the lives of the people we help. We may also send you invites to local events or tell you about campaigns or local volunteering opportunities that may be of interest to you.

We may also analyse the personal information we have on our database and, on occasion, collect publicly available information, so that we can carry out our fundraising activity and to contact you in the most appropriate way, with the most relevant information.

On occasion, we may also carry out elements of our fundraising by telephone and will ask for your permission to call you. If you say yes, we may need to use services such as telephone matching if we do not have your telephone number on our files. Examples where we have used the telephone in the past have included to invite supporters to events, to discuss gifts in wills and to speak to people about their regular giving.

Use of third parties 

There are times when we make your information available to third parties who are acting on our behalf, in order for us to fulfil your communication preferences or improve our fundraising. For example, in order for us to print and send our postal communications, we need to send a file with our supporters’ addresses to our printing company. This file is sent using a secure file transfer website with a bespoke log in and secure password.

To protect your information, we ensure we have third party agreements in place with all suppliers as well as a robust procurement process, including reference checking. Our suppliers cannot use your information except for the agreed piece of work commissioned by St Mungo’s. They cannot give, sell or rent your information to others for any marketing purposes and they are required to protect your information to the same degree that we do.


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Protecting your information

When you give St Mungo's personal information, we do all we can to ensure that it is treated securely. Unfortunately, no data transmission over the internet can be guaranteed to be completely secure. So while we strive to protect your personal information, we cannot guarantee the security of your data transmitted to our site and therefore any transaction is at your own risk. Once we have received your information, we will take reasonable steps and all other precautions required by law to protect that information from misuse and loss and from unauthorised access, modification or disclosure.

Any credit card details we receive through our website are passed securely to our partners who are compliant with Payment Card Industry Security Standards to fulfil and process your donation.

If required to do so by any applicable law, St Mungo’s may need to disclose some or all of your personal information to the level to which we are legally required to comply.

Updating, correcting, or deleting personal information

We encourage you to decide how you would like us to communicate with you, so that we can improve, take action and prevent any mistakes.

If you ever wish to change your personal information, contact preferences or request a copy of the information we have for you, please contact our Supporter Care team on or contact 020 8600 3000. You can also write to us at Supporter Care team, St Mungo's, 3 Thomas More Square, Tower Hill, London E1W 1YW.

Consent to collection and use of personal information

By using the St Mungo’s website you acknowledge that you have read the terms of this privacy statement and that you consent to the collection and use of your personal information as described in this privacy statement.

Changes to this privacy statement

St Mungo’s reserves the right to remove or amend this privacy statement from time to time. If we decide to replace or change it, we will update the statement on this page to reflect the changes made and therefore we encourage you to visit this page frequently to stay informed. Your continued use of the St Mungo’s website following the posting of a new statement will indicate your acceptance of the new statement or changes made.

Thank you so much for your support.