Our property offer

Our clients may live with us for a few days, or a few years. However long they stay, the homes we provide need to be the right environment for people to rebuild their lives and recover from homelessness.


Different people have different needs, so we operate a range of housing opportunities for our clients, from hostels to get people away from rough sleeping, through to supported and semi-independent housing. On any given night, we provide housing and support to around 3,150 people. We own 66 properties and lease others from a range of organisations and landlords.

Maintaining safe and secure properties is core to our recovery service ethos, which says that “as a client of St Mungo’s, we will work with you to ensure you have a safe place to live”.

How does it work?

For people who are sleeping rough, are particularly vulnerable or have critical support needs, we offer emergency and specialist services.

Emergency accommodation: we have emergency accommodation which is available to help people get off the streets immediately. We also use these spaces for people who need to quickly escape dangerous situations, such as domestic abuse. Throughout London and the south of England we also have extra housing provision for when adverse weather becomes particularly severe, such as snow, storms or sub-zero temperatures.

Specialist services: we offer specialist services to make sure we’re providing the right response to people’s individual needs. For example, our women’s accommodation in Bristol offers guest crash pads to help women who are experiencing or at risk of abuse in their homes. Similarly we also have services in Oxfordshire, Milton Keynes or Thurrock which offer accommodation to vulnerable young people.

Supported accommodation: this is a broad category of accommodation, as we offer support to people at varying levels. For example, we have dedicated staff on hand 24 hours a day at hostels such as Endell Street, Harrow Road and Endsleigh Gardens in London. These hostels provide a variety of services aimed at helping people with physical or mental health, substance use or other needs.

Some clients we work with have minimal needs but having safe and secure accommodation allows them the time and breathing space to get back on their feet.

Tenancy sustainment: we offer home visits – floating support – to people who need some support in their own homes. This lighter touch helps people get more used to living independently or semi-independently.

You can read more about the work of our Tenancy Sustainment Teams as part of our delivering services.

What is the impact?

We also run other property services in partnership with councils and other organisations, aimed at getting people into accommodation to help them rebuild their lives.

About the service

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