Annual Review 2020-21

Providing support in challenging times

This year has been one of the most challenging years in our history as we responded to the coronavirus pandemic (Covid-19) and its fallout. We continue to work harder than ever to end homelessness and rough sleeping and change lives for the better.

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Supporting people in Westminster during the pandemic

After the Government’s instruction to not go out unless necessary, our outreach teams continued to head out in order to support those who have no homes and were sleeping rough.

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Helping people self-isolate in safety in Oxford

"The first week was organised chaos. But the speed in which the team worked was incredible" - Ellie, Oxford Senior Services Manager.

In response to the pandemic we ran 30 emergency hotels across the areas where we work, including Oxford. A year on, we have housed 344 people in the area, with 154 more moving on to longer-term accommodation.

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Rebuilding lives in Bristol

We supported more than 4,000 people staying in emergency Covid-19 hotels. We helped 546 people to isolate safely in Bristol in emergency accommodation as well help people with their health needs, employment ambitions and finding a long term home.

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Giving hope in challenging times

"I had support from day one, I have become more positive and I actually have hope for the future” - Stacey, Hope Gardens Resident.

Despite the pandemic, we kept 99% of our services running, including our residential services such as Hope Gardens. Our incredible staff worked to keep residents safe and entertained.

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Supporting women to leave homelessness behind for good

We recognise that a woman’s experience of homelessness is very different to that of a man. That’s why we continue to create innovative safe spaces for women accessing our services. Last year we supported 2,166 women across our residential services.

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Supporting people through online learning

Our Recovery Colleges provide an inclusive learning, training and employment experience for people in recovery from homelessness. Since the pandemic struck our team acted innovatively to move online, running over 4,500 virtual sessions.

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Creating opportunities through the pandemic

"With the support of staff and peers at St Mungo’s, I have managed to secure employment within mental health recovery" - Chris, St Mungo's resident and volunteer.

We have worked hard to keep the people we support at the centre of our work during the pandemic.

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Sharing knowledge and best practice

Few years have shown so clearly the huge impact that policy decisions can have on the lives of people experiencing homelessness. Throughout the year, we have been hosting discussions with MPs and local commissioners to discuss the learnings from Everyone In and how we can use its legacy to end homelessness for good.

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Building on the lessons of the pandemic

We are so proud of all of our staff, volunteers and partners for their dedication and innovation. Now we must ensure we are learning the lessons of that work and building upon them so that we can end rough sleeping for good.

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