Welcome to our St Mungo's

This page is for our clients, for the people we work with and support.  

Welcome to our St Mungo's

This page is for our clients, for the people we work with and support.  

We want this to be a resource you use and that helps keep you informed, engaged and involved.    

The boxes below link to different sections which provide information to help during your time with us. If you can’t find what you are looking for then speak to your support worker or email clientinvolvement@mungos.org

If you aren’t a client of St Mungo’s, then please do explore other pages of the website for information on our work to find out more and learn how to get involved. 

Information hub

Our Strategy

Read our new strategy following feedback from staff and over 800 clients.
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Your support

Read more about our commitment to you and what you can expect from your time at St Mungo's.
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Get involved

Read more about how you can get actively involved in all aspects of our work.
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Keeping healthy and active

Find out how to register with a GP and get support with staying healthy and active.
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Where you live

Read more about paying rent, organising repairs and the systems in place to help you feel safe in your home.
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Your voice

Find out more about giving feedback or making complaints to St Mungo's.
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Your information and rights

Read more about your rights as a client when it comes to data and information.
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How we're regulated

Find out more about the various organisations that regulate St Mungo's, holding us to account.
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Tenant Satisfaction Measures

Read more about the Tenant Satisfaction Measures and our Client Feedback Survey.
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Our strategy

The organisation has developed a new strategy, following feedback from staff and over 800 clients.

In the coming years, our purpose of ending homelessness and rebuilding lives will drive us to transform the way we operate.

Your support

At St Mungo’s your recovery Journey is unique to you. The support we provide is a partnership. We want you to grow and We will focus on your strengths and aspirations and match those aspirations to opportunities.  

We will support you to learn new skills, and to encourage self-determination and empowerment.    

Our commitment to you  

We aim to support you to live a fulfilling life with purpose and meaning, helping you to connect with friends, family and community.  

We will:  

  • Work with you to secure a safe place to live.  
  • Listen to, understand and value your individual experience.  
  • Focus on your strengths and support you to take practical steps towards achieving your goals.  
  • Support you to build and enjoy positive, supportive relationships.  
  • Create opportunities that empower you to learn, thrive and contribute to your community.

Tenant Satisfaction Measures

The Regulator for Social Housing requires landlords of social housing to report on how well they are performing their duties and how satisfied their tenants are – this set of indicators is called the ‘Tenant Satisfaction Measures’ (TSMs).

This is designed to improve things for people living in social housing by:

  • Letting the regulator compare landlords and highlighting how they might need to improve in different areas
  • Giving tenants (current and future) a chance to assess how their landlord is doing in relation to their needs

 

We also use this information internally to improve our services as much as possible to make sure our tenants (or ‘clients’) have a place they can call home.

Resource Library