St Mungo’s aims to help our tenants with repair issues in a timely and supportive way.
If you live in St Mungo’s accommodation, or are a tenant of our Real Lettings service, you can report any repairs needed to us during the working week by:
You can also write a letter to:
St Mungo’s Repairs Team, 3 Thomas More Square, London, E1W 1YW.
Alternatively you can speak to your key worker or any member of staff at your accommodation who will be able to help.
Real Lettings tenants – please check the information pack you received when you moved into the property for other key numbers and details.
If you have an emergency with water, electricity, gas or a structural problem or out of usual working hours:
Case Closure and Reopen Guidance
Clearing House FAQs November 2022
Clearing House Nomination Policy & Procedure v1.1
Clearing House Sensitive Lets Policy & Procedure v1.1
Clearing House User Agreement v4
Couples Referral Guidance
Data Protection and Information Sharing Policy
High Needs Quota Policy & Procedure
Hostel Decant Policy & Procedure
Nominations Appendix A – Allocations and Prioritisation
NSNO Low Needs Staging Post Offer Policy & Procedure
Policy Addendum Clarification 2019
Referral and Waiting List Policy & Procedure
Referral Coaching Policy & Procedure – Volunteers v1.0
Referral Form Minimum Standards v1.2
Resettlement Policy & Procedure
Tenancy Review Policy & Procedure
Transfers Policy & Procedure