Crystal’s Volunteering Story

Crystal has been a Communications Volunteer with the Volunteer Services team since July 2021.

Here she shares how she’s increasing the visibility of our inspiring volunteers as well as discussing some of the exciting events we have lined up for this Volunteers Week!

What inspired you to volunteer?

I’ve been volunteering with St Mungo’s on and off since the start of the pandemic. I started volunteering at the Emergency Hotels when I was on furlough, and loved it! The experience opened my eyes and showed me how caring and committed St Mungo’s are as an organisation, not only to their clients but their volunteers too.

After my time at the Hotels ended, I applied to become a Communications Volunteer to use my experience in the marketing sector to help drive the growth of our online volunteer community. I have always been an advocate for social justice and believe communications can be used to drive this social purpose.

Tell us more about your role?

My daily tasks include writing and scheduling posts for the Volunteer Facebook page, interviewing and writing up case studies for the St Mungo’s blog, and working on the volunteer recruitment campaigns.

I really enjoy hearing volunteer’s stories when I interview them. It’s amazing to chat to people who are just as passionate about the organisation’s mission as I am and to learn about their various roles – everything from gardening to psychotherapy volunteers.


“I have always been an advocate for social justice and believe communications can be used to drive this social purpose.”


I especially love hearing from volunteers who have moved into employment through our Volunteer Development Pathway. Their stories are always so inspiring and really highlight the dedication and support the Volunteers Services team provide.

What’s been your favourite project so far?

I love that I get to connect with so many different people across the organisation but my most recent project has definitely been my favourite so far!

For Volunteers Week, I have helped to organise a Webinar talk with Kerri Douglas, an ex-client of St Mungo’s and author of ‘From Gutter to Glory’. On Tuesday 7th of June, Kerri will be joining us to talk about her experiences of homelessness and the impact volunteer relationships had on her recovery. She is such an inspiring person who is always open to talk about her experiences. I know volunteers and staff will find so much value in her talk

Any hopes for the future?

I would love for the volunteer’s online platforms to grow even more and for all of us to engage with each other more. Meeting like-minded people and talking about each other’s volunteer roles can open so many opportunities and give people a sense of community they might not have had before.

I would also love to do more in-person meet ups with the rest of the volunteers. I’m so looking forward to Volunteers’ Week this year and will be attending our in-person London event as well as Kerri’s webinar, so if you’re a fellow volunteer then please don’t be shy – come and say hello!

Find our current volunteering opportunities here.

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