There's no typical St Mungo's volunteer. We embrace diversity and believe that everyone can contribute in different ways.
We provide a bed and support to more than 3,150 people a night who are either homeless or at risk, and work to end homelessness and rebuild lives. To do this we need your help. Volunteers play a crucial role in helping people recover from homelessness and the experience, skills and knowledge they bring make a real difference to the lives of people we work with.
We advertise new volunteer roles on the first and third Friday's of every month so remember to keep checking our page. To apply, simply find a volunteer opportunity below that you’re interested in, fill in the application form and we’ll be in touch to discuss the next steps.
If you have any questions about the application process – including interview, training, referencing and DBS requirements – please see our FAQ.
St Mungo's meets the requirements of exempted questions under the Rehabilitation of Offenders Act 1974 and we are committed to safeguarding and protecting children, young people and vulnerable adults. We welcome applications from a wide range of volunteers, including those with criminal records. Having a criminal record does not automatically bar you from volunteering with us; this will depend on the circumstances and background of the offence(s) in relation to the particular volunteer role.
All our client-facing roles will require a DBS check. It will be clearly stated on the volunteer role advert if the role does require a DBS check.
On the application form you will be asked to declare any unspent convictions, or conditional cautions of less than 3 months old. If your role does require a DBS check then during your initial telephone interview, you will be asked to declare all spent and unspent convictions, cautions, reprimands or final warnings except those "protected" as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013).
A risk assessment will be completed based on the information you give us and the DBS certificate (if required for the role), taking into account the circumstances and background of the offence(s). Any offer of volunteering is subject to this risk assessment being signed off.
We understand that talking about past experiences can be difficult. If you would prefer to speak to someone face to face or to have a telephone conversation before you apply we would be very happy to support you to do this. Please email firstname.lastname@example.org or call 0203 856 6160 to arrange this.
As part of any recruitment process, St Mungo’s collects and processes personal data relating to potential volunteers. We are committed to being transparent about how we collect and use that data and to meet our data protection obligations.
What information does the St Mungo’s collect?
We collect a range of information about you. This includes:
- your name, address and contact details, including email address and telephone number,
- details of your, skills, experience and motivations for volunteering
- whether or not you have a disability for which the organisation needs to make reasonable adjustments during the recruitment process
- information about your criminal record
- equal opportunities monitoring information, including information about your ethnic origin, sexual orientation, health, and religion or belief
St Mungo’s collects this information in a variety of ways. For example, data might be contained in application forms, CVs, from your passport or other identity documents.
We will also collect personal data about you from third parties, such as references supplied by former employers, educational / training establishments, work experience providers or other appropriate referees you provide, and information from criminal records checks.
Data will be stored in a range of different places, including on your application record, in HR management systems and on other IT systems (including email).
Why does St Mungo’s process personal data?
We process data to administer your volunteering application.
St Mungo’s has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from volunteer applications allows us to manage the recruitment process, assess and confirm a potential volunteer’s suitability for the role they have applied for.
Where we rely on legitimate interests as a reason for processing data, we have considered whether or not those interests are overridden by the rights and freedoms of volunteers and have concluded that they are not.
St Mungo’s processes health information to see if reasonable adjustments can be made to support a potential volunteer’s application.
Where we process other special categories of data, such as information about ethnic origin, sexual orientation, health or religion or belief, this is for equal opportunities monitoring purposes.
For some roles, St Mungo’s is obliged to seek information about criminal convictions and offences. Where we seeks this information, we do so because it is necessary for us to carry out our obligations and exercise specific rights in relation to that volunteering role.
Following the conclusion of any recruitment exercise, St Mungo’s will keep your personal data on file for 6 months to respond to any questions about the process.
Who has access to data?
Your information will be shared internally for the purposes of the recruitment exercise. This includes members of the Volunteering team, volunteer supervisors in the service where the role is based and IT staff and business insight teams if access to the data is necessary for the performance of their roles.
St Mungo’s will not share your data with third parties, unless your application to volunteer is successful. We will then share your data with relevant individuals and organisations (provided by yourself) to obtain references for you, and the Disclosure and Barring Service to obtain necessary criminal records checks.
Subject to the exception below your data will not be processed outside of the European Economic Area (EEA).
Your data will only be processed outside of the European Economic Area (EEA) in the following circumstances:
Where we need to obtain reference information where the referee is not based within the EEA this will require basic data transfer outside of the EEA. In this situation you will have provided the relevant contact details for the referee.
How does the St Mungo’s protect data?
We take the security of your data seriously. We have internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.
For how long does the St Mungo’s keep data?
If your application to volunteer is unsuccessful, we will will hold your data on file for seven months after the end of the relevant recruitment process.
If your application to volunteer is successful, personal data gathered during the recruitment process will be transferred to your personnel file and retained during your volunteering. The periods for which your data will be held will be provided to you in a new privacy notice.
As a data subject, you have a number of rights. You can:
- access and obtain a copy of your data on request
- require the organisation to change incorrect or incomplete data
- require the organisation to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing
- object to the processing of your data where the organisation is relying on its legitimate interests as the legal ground for processing; and
- ask the organisation to stop processing data for a period if data is inaccurate or there is a dispute about whether or not your interests override the organisation's legitimate grounds for processing data.
If you would like to exercise any of these rights, please contact Maya Kotecha, 020 3856 6121, email@example.com. You can make a subject access request by providing proof of your identity and outlining the scope of your request.
If you believe that the organisation has not complied with your data protection rights, you can complain to the Information Commissioner.
What if you do not provide personal data?
You are under no statutory or contractual obligation to provide data to the organisation during the recruitment process. However, if you do not provide the information, the organisation may not be able to process your application properly or at all.
You are under no obligation to provide information for equal opportunities monitoring purposes and there are no consequences for your application if you choose not to provide such information.
It’s fantastic that you’d like to find out more about volunteering at St Mungo’s. We are looking for an organised, enthusiastic volunteer with excellent communication skills to help support our team in Volunteer Services at St Mungo’s. You would help us create and organise volunteer communications including our monthly bulletin, help our clients to share their stories, and keep our social media engaging. This role is remote, but with an option to come into our Head Office in Tower Hill if you wish.
Please see all locations and the time commitments we are currently recruiting for in this role:
It’s fantastic that you’d like to find out more about volunteering at St Mungo’s. From supporting clients with tenancy issues and property searches to helping them with budget planning and benefit applications, you will be using your lived experience of moving on from homelessness services to support our clients move on to the next stage of their recovery journey. You’ll be part of a local team and work with them closely to ensure our move on approach stays up to date and meets client needs.
Please see all locations and the time commitments we are currently recruiting for in this role:
It’s fantastic that you’d like to find out more about volunteering at St Mungo’s. Could you spare a couple of hours of your time to make a difference to people sleeping rough this Christmas? This winter we’re hosting bucket collections at Stations and Christmas Markets across Bristol and Bath. We’re asking for volunteers to join us for a two hour slot at a time of your choice throughout the day, to help spread festive cheer whilst engaging with members of the public with our work and collecting vital donations to help get people off the streets this winter.
It’s fantastic that you’d like to find out more about volunteering at St Mungo’s. As a Hotspot Outreach Volunteer, you’ll be working in pairs as two volunteers or with a member of staff to travel to a rough sleeping hotspot (a place where people typically gather to rough sleep), and gather information such as descriptions of the people sleeping rough, so that the outreach team can follow up and offer support. You will be providing important information to our staff and teams so that we can ensure that people are offered support efficiently and proactively. Depending on the shift, you will also do regular Outreach work with a member of staff.
It’s fantastic that you’d like to find out more about volunteering at St Mungo’s. Could you spare a couple of hours of your time to make a difference to people sleeping rough this Christmas? This winter we’re hosting bucket collections at Stations across London. We’re asking for volunteers to join us for a two hour slot at a time of your choice throughout the day, to help spread festive cheer whilst engaging with members of the public with our work and collecting vital donations to help get people off the streets this winter.
It’s fantastic that you’d like to find out more about volunteering at St Mungo’s. Are you interested in challenging and rewarding voluntary work? Life Works is an innovative therapy service that has an excellent reputation for increasing access to talking therapies for people experiencing homelessness and complex needs, for developing good practice in this specialised work, and for the positive and evaluated outcomes.
It’s fantastic that you’d like to find out more about volunteering at St Mungo’s. StreetLink is a website, mobile app and telephone line that acts as a way of a connecting people who are rough sleeping to local services for support. As a Streetlink Phone Line Volunteer you will be taking calls from members of the public, including people who are sleeping rough themselves. Through volunteering, you will learn about resources and provision available to those sleeping rough, and also play a vital role in helping to end people’s homelessness.
Are you keen on cooking? You will be encouraging clients to socialise as they cook, as well as collaborating with staff and clients to decide on recipes, and buy ingredients. Working in a kitchen, you will give nutritional and healthy eating information whilst running the cooking classes. Volunteers may also do meal planning with clients and budgeting for cooking.
As a First Response Volunteer you will help find those rough sleeping quicker, and enable Outreach workers to spend more time supporting those found to move away from the streets and get connected to other local services. First Responders play a crucial role in ensuring people sleeping rough receive vital support.
It’s fantastic that you’d like to find out more about volunteering at St Mungo’s. Can you help inspire our clients through art? We are looking for an experienced Art Group Volunteer who can facilitate sessions with groups of clients. We’re seeking someone who can support and empower clients through providing them with a regular creative outlet, and enable them to pick up some skills and tips on the way! We believe that everyone has strengths, and you will need to be able to facilitate sessions in a way that is inclusive of all abilities. Working with the clients, you can design the art sessions to meet the needs of the participants and take a creative approach to how these are facilitated.
Can’t see an opportunity you’re interested in?
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Please note our volunteering opportunities are open to applicants over the age of 18.