Ending homelessness, rebuilding lives

How we work

At St Mungo’s, we know that it takes more than a roof over someone’s head to end homelessness. 

Our approach

While sleeping rough is the most visible form of homelessness, the causes and consequences of having nowhere stable to live are often much more complicated. That’s why we’ve developed a recovery based approach for our clients, focusing on addressing the issues a person faces to help them move on with their lives.

We look at each individual’s strengths – sometimes known as an ‘asset based’ approach – and use those skills and interests as the basis for recovery.

People experiencing homelessness often face a number of issues, commonly involving feelings of isolation, mental health problems, and drug or alcohol use. We know that working with people to understand their goals, and then helping them to achieve those is the best way to overcome these issues.

We’ve developed numerous services in our 50 year history, offering the basics such as temporary shelter or longer term accommodation, but also a wide variety of projects designed to help people with their confidence, skills and experience.

We strive to support people as they take control of their own recovery. Our role, our privilege, is to foster the right environment, so people can bring about their own changes, in their own way.

Time and again we’ve shown that people can, and do, move on from the problems that caused them to become homeless. And we believe that with well timed and carefully crafted support, we can help everyone into a place to call home, so they can fulfil their hopes and ambitions.

You can read more about the practical services we offer, such as our skills and employment courses, or get involved and help break the cycle of despair and isolation that keeps people on the streets.

Join us. Save a life, and take your first step with us on the road to ending homelessness and rebuilding lives.

In the community

We run services which go beyond our hostels and housing, offering people help in their own homes and in the community. Some of these services are on offer to all people who need us – they don’t have to have been a resident in a St Mungo’s project before.

Our work in the community is focused on making sure people are able to keep their accommodation once they’re in it, whether they need help with how to pay their bills, manage a budget, or simply some emotional support.

Our work in action

We have a variety of ways we help people to manage their homes and become involved in their local communities, which we know reduces the chances that someone will become homeless again.

Our Tenancy Sustainment Team (TST) works in north London with people who have recently moved into their own accommodation – or conversely those at risk of losing their existing home. This service is aimed at avoiding repeat homelessness as some people can find managing a household to be quite overwhelming if they’re not properly supported. 

In Bristol we run the Assertive Contact and Engagement (ACE) service aimed at helping people access mental health treatment. ACE reaches out to people who may face barriers to using services, and encourages participation in a variety of support services designed to help people with mental health problems.

Staff work with people from different communities in Bristol, including the lesbian, gay, bisexual and transgender (LGBT) community; people who are refugees or asylum seekers, people with disabilities and people from black, Asian and other ethnic minority communities.

The service is managed by St Mungo’s in partnership with One25. You can find more information on Bristol’s ACE services and the three sites they operate from, on the Bristol mental health website.

We also run ‘HARP Connect’, across London, offering housing, advice, resettlement and prevention to ex-offenders who are homeless or at risk of losing their home.

You can find out more about HARP by reading about our services for ex offenders.