StreetLink referral service

How you can help provide a lifeline to those spending the night on the streets. St Mungo’s manages the national rough sleeper referral service StreetLink in partnership with Homeless Link.

This service gives the public a way to help when they see someone sleeping rough

StreetLink is a website, mobile app and phone line service, available across England and Wales, which enables members of the public to connect people sleeping rough with the local services that can support them to help end their rough sleeping.

This service gives the public a way to help when they see someone sleeping rough, and is the first step someone can take to ensure people sleeping rough are connected to the local services and support available to them.

Alerts to the StreetLink team from people like you are directed to local outreach workers. Volunteers are extremely important. Christian is a volunteer who works at the StreetLink base in London.

“I received an alert from a member of the public who had seen a woman sleeping at Edmonton bus station. She had seen the woman sleeping there on and off for several months. After the outreach team found her they were able to help her to get housing.”

By sending an alert about people sleeping rough to the service or giving time volunteering on the referral line, members of the public play a crucial role in helping people break the cycle of homelessness.


If you see someone sleeping rough in England or Wales visit StreetLink, or download the app on your phone, and connect them with the help that they need. To find out more information about how you can become a StreetLink referrals service volunteer in London, email