Conservative MP Adam Holloway slept on the streets of London in Westminster in February this year for an ITV Tonight documentary – Undercover: Rough Sleeper.

On two occasions, he was referred into St Mungo’s services.

One was the No Second Night Out south London hub. The other was a Pan London Severe Weather Emergency Protocol service. This was providing additional capacity in the freezing weather for people to come inside as an emergency measure, and was into a communal area of St Mungo’s Mare Street hostel, Hackney.

He has written about the experience in the Telegraph, noting “The St Mungo’s staff’s good humour is matched only by their compassion and kindness.”

The production company refused our request to appear in the programme and film our response. Instead, they asked us to send a written response which we did.

We made the following points:

About NSNO in London

• NSNO in London comprises three hubs, in north, south and west London, which are staffed and open 24 hours a day, 365 days a year

• It also provides 36 additional beds in separate buildings specifically for NSNO clients, plus; legal advice services, specialist mental health input, travel, clothing and food

• Staffed with specialist workers helping clients with welfare rights, paperwork, housing options and referrals around physical, mental health and substance use

• Since it was launched in London in 2011, NSNO has supported 12,036 people who were newly rough sleeping

• 85% of new rough sleepers who use NSNO don’t return to the streets