Our services focus on the different stages of a person’s journey of homelessness or sleeping rough.
The causes and consequences of homelessness are complex. In order to meet the challenges that arise, we have a range of projects and services to help people become housed, healthier and more hopeful.
Our services focus on the different stages of a person’s journey of homelessness or sleeping rough: before, during and after.
We work to prevent people becoming homeless, support people who are sleeping on the streets into secure accommodation and then provide them with the services they need to rebuild their lives once they are there, and after.
In 2022-23, we supported 28,359 people who were homeless, or at risk of homelessness. On average, we provided 2,735 people with housing and support on any given night. These services range from outreach, accommodation and floating support services, to skills, employment and care, depending on the local area and the needs of the people there.
Case Closure and Reopen Guidance
Clearing House FAQs November 2022
Clearing House Nomination Policy & Procedure v1.1
Clearing House Sensitive Lets Policy & Procedure v1.1
Clearing House User Agreement v4
Couples Referral Guidance
Data Protection and Information Sharing Policy
High Needs Quota Policy & Procedure
Hostel Decant Policy & Procedure
Nominations Appendix A – Allocations and Prioritisation
NSNO Low Needs Staging Post Offer Policy & Procedure
Policy Addendum Clarification 2019
Referral and Waiting List Policy & Procedure
Referral Coaching Policy & Procedure – Volunteers v1.0
Referral Form Minimum Standards v1.2
Resettlement Policy & Procedure
Tenancy Review Policy & Procedure
Transfers Policy & Procedure