Different people need different forms of accommodation, so we have a variety of properties. People can be referred to our accommodation services through local authorities and other partners in the areas we work.
We operate a range of accommodation services, from basic shelters or hostels, through to supported and semi-independent housing, to help people at every stage of their recovery from homelessness. We believe that people can – and do – recover from the issues that cause homelessness, and a safe and stable living environment is central to this recovery. But our accommodation is much more than bricks and mortar. Alongside having somewhere safe and secure to stay, our staff and volunteers work with our clients to understand their hopes and ambitions, helping them to take the steps they need to in order to achieve these.
Our emergency accommodation helps our clients get off the streets immediately, while we help them on to the next step of their journey away from homelessness. This might be through supporting them to find a detox place, semi-independent accommodation or a private rented home.
We also offer supported accommodation, such as Hope Gardens in Hammersmith and Fulham. The hostel has 27 beds for people who have previously slept rough in the area. There are some for when people first arrive, others offering a more traditional hostel experience, and then training bedsits, designed to help clients prepare to move on.
We operate similar accommodation across London and the south of England, using our recovery ethos, and making the health, safety and wellbeing of our clients our top priorities.
Our recent Client Feedback Survey shows that 93% of people we work with are satisfied with the support they receive.
Providing clients with regular opportunities to feedback is key to developing efficient and effective services that meet their needs. The 592 responses we received will help us to form a clearer picture of what we are doing well as an organisation, and identify key areas where we can improve.
We own and operate properties across London and the south of England and act as a social landlord – so we’re regulated by the Regulator for Social Housing (RSH). You can read more about who the RSH are and our status as a housing association by seeing how we’re regulated.
Case Closure and Reopen Guidance
Clearing House FAQs November 2022
Clearing House Nomination Policy & Procedure v1.1
Clearing House Sensitive Lets Policy & Procedure v1.1
Clearing House User Agreement v4
Couples Referral Guidance
Data Protection and Information Sharing Policy
High Needs Quota Policy & Procedure
Hostel Decant Policy & Procedure
Nominations Appendix A – Allocations and Prioritisation
NSNO Low Needs Staging Post Offer Policy & Procedure
Policy Addendum Clarification 2019
Referral and Waiting List Policy & Procedure
Referral Coaching Policy & Procedure – Volunteers v1.0
Referral Form Minimum Standards v1.2
Resettlement Policy & Procedure
Tenancy Review Policy & Procedure
Transfers Policy & Procedure