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The Clearing House provides supported housing in London for people with a history of rough sleeping. All properties are self-contained one-bed or studio flats and are provided by housing associations as part of the Rough Sleepers Initiative (RSI). Tenants of these flats are supported by Tenancy Sustainment Teams (TSTs), who provide a floating support service.
This service is a partnership with approximately 50 housing associations who provide the accommodation, two Tenancy Sustainment Teams to deliver the support and over 30 organisations who refer people sleeping rough from the street, hostels and other supported housing projects. The partnership is coordinated by the Clearing House on behalf of the Greater London Authority.
The Rough Sleepers Initiative, which has been running since 1991, has resulted in over 13,000 new tenancies, and it provides exclusive access to more than 3,700 flats for current and former rough sleepers.
Please speak with your key worker to discuss your suitability for the Clearing House. The service is unable to accept self referrals and only accepts referrals from commissioned services that provide support to people with experience of sleeping rough.
Those referred must meet our eligibility criteria which include being a verified rough sleeper with a CHAIN Number, currently engaging with support and an ability to manage a tenancy with fortnightly support.
Referrals must be made by a commissioned service that provides support to people with experience of rough sleeping. The referral process is entirely online and forms can be completed at Clearing House Online.
For a pre-referral information pack which can be used with your client when making a referral, and maps of average waiting times please login to the online system and look in our documents library.
If you have any questions please contact the Clearing House Helpdesk by phone on 020 3856 6008 or email at ch@mungos.org.
We run monthly induction sessions for referral workers. These sessions provide detailed information about the service the Clearing House offer, how to make a successful referral and how the nomination process works. If you would like to book a place, please email us at ch@mungos.org.
Our online system for making referrals, requesting nominations and managing cases can be accessed by logging in at https://clearinghouse.my.site.com. Please book mark this login address.
If you do not currently have login credentials for the system please email ch@mungos.org to book onto an induction session.
All policies and procedures are available in the Clearing House Library, which can be accessed by logging in to the online system.
If you do not have access to the system please contact our helpdesk on 020 3856 6008 or email ch@mungos.org.
Sensitive lets are RSI properties where an appropriate match cannot be made from the Clearing House waiting list. Referral workers are able to put forward clients who would be suitable (and meet the eligibility criteria) for the advertised properties under the sensitive lets process.
When sensitive lets are available the Clearing House portal home page is updated with details of the property and client specification for that unit. If your client is suitable and has agreed to be put forward for the property you will be able to submit an expression of interest form. You must have access to the Clearing House portal to do so.
Once the window for expression of interest closes (this will be clearly labelled on the portal), clients will be randomly selected, and referral workers will be contacted at a pre-determined time to discuss suitability further. We will collect further information on your client and their support needs and if they are suitable will invite a full Clearing House referral.
If successfully booked the referral form must be submitted online within two working days. If upon assessment, we are unable to accept the booked referral then we will contact another worker from the expressions of interest list.
Please check the Clearing House portal for current sensitive let properties. If you would like to sign up for sensitive let alerts, please email CH@mungos.org to request this.
"It's fantastic to see the success and hear first-hand how working in partnership with the Clearing House can make such a positive difference to peoples' lives. Hyde is proud to have supported the Rough Sleepers Initiative for the last 25 years and we remain committed to helping homeless people into the safety and security of their own home."
"I have independence, I have pride in where I live."
The Clearing House provides supported housing in London for people with a history of rough sleeping. All properties are self-contained one-bed or studio flats and are provided by housing associations as part of the Rough Sleepers Initiative (RSI).Tenants of these flats are supported by Tenancy Sustainment Teams (TSTs), who provide a floating support service.
This service is a partnership with approximately 50 housing associations who provide the accommodation, two Tenancy Sustainment Teams to deliver the support and over 30 organisations who refer people sleeping rough from the street, hostels and other supported housing projects. The partnership is coordinated by the Clearing House on behalf of the Greater London Authority.
The Rough Sleepers Initiative, which has been running since 1991, has resulted in over 13,000 new tenancies, and it provides exclusive access to more than 3,700 flats for current and former rough sleepers.
Please speak with your key worker to discuss your suitability for the Clearing House. The service is unable to accept self referrals and only accepts referrals from commissioned services that provide support to people with experience of sleeping rough.
Those referred must meet our eligibility criteria which include being a verified rough sleeper with a CHAIN Number, currently engaging with support and an ability to manage a tenancy with fortnightly support.
Referrals must be made by a commissioned service that provides support to people with experience of rough sleeping. The referral process is entirely online and forms can be completed at Clearing House Online.
For a pre-referral information pack which can be used with your client when making a referral, and maps of average waiting times please login to the online system and look in our documents library.
If you have any questions please contact the Clearing House Helpdesk by phone on 020 3856 6008 or email at ch@mungos.org.
We run monthly induction sessions for referral workers. These sessions provide detailed information about the service the Clearing House offer, how to make a successful referral and how the nomination process works. If you would like to book a place, please email us at ch@mungos.org.
Our online system for making referrals, requesting nominations and managing cases can be accessed by logging in at https://clearinghouse.my.site.com. Please book mark this login address.
If you do not currently have login credentials for the system please email ch@mungos.org to book onto an induction session.
All policies and procedures are available in the Clearing House Library, which can be accessed by logging in to the online system.
If you do not have access to the system please contact our helpdesk on 020 3856 6008 or email ch@mungos.org.
Sensitive lets are RSI properties where an appropriate match cannot be made from the Clearing House waiting list. Referral workers are able to put forward clients who would be suitable (and meet the eligibility criteria) for the advertised properties under the sensitive lets process.
When sensitive lets are available the Clearing House portal home page is updated with details of the property and client specification for that unit. If your client is suitable and has agreed to be put forward for the property you will be able to submit an expression of interest form. You must have access to the Clearing House portal to do so.
Once the window for expression of interest closes (this will be clearly labelled on the portal), clients will be randomly selected, and referral workers will be contacted at a pre-determined time to discuss suitability further. We will collect further information on your client and their support needs and if they are suitable will invite a full Clearing House referral.
If successfully booked the referral form must be submitted online within two working days. If upon assessment, we are unable to accept the booked referral then we will contact another worker from the expressions of interest list.
Please check the Clearing House portal for current sensitive let properties. If you would like to sign up for sensitive let alerts, please email CH@mungos.org to request this.
"I have independence, I have pride in where I live."
"It's fantastic to see the success and hear first-hand how working in partnership with the Clearing House can make such a positive difference to peoples' lives. Hyde is proud to have supported the Rough Sleepers Initiative for the last 25 years and we remain committed to helping homeless people into the safety and security of their own home."
3 Thomas More Square, Tower Hill, London E1W 1YW | 020 3856 6000 | info@mungos.org
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Appeals Policy
Case Closure and Reopen Guidance
Clearing House FAQs November 2022
Clearing House Nomination Policy & Procedure v1.1
Clearing House Sensitive Lets Policy & Procedure v1.1
Clearing House User Agreement v4
Complaints Policy
Couples Referral Guidance
Data Protection and Information Sharing Policy
Eligibility Policy
High Needs Quota Policy & Procedure
Hostel Decant Policy & Procedure
Nomination Guidance
Nominations Appendix A – Allocations and Prioritisation
NSNO Low Needs Staging Post Offer Policy & Procedure
Policy Addendum Clarification 2019
Referral and Waiting List Policy & Procedure
Referral Coaching Policy & Procedure – Volunteers v1.0
Referral Form Minimum Standards v1.2
Resettlement Policy & Procedure
Tenancy Review Policy & Procedure
Transfers Policy & Procedure