Each year we work with more than 9,000 prisoners and ex-offenders, helping them to make real and positive change in their lives.
Going to prison can cause the loss of a home, possessions, job and relationship with family and friends. Our statistics show that 45% of our clients are ex-offenders.
Prison and community based advice: Our Offender Services team has been providing support in prisons for almost 20 years. We run services commissioned under the “transforming rehabilitation” initiative by the Community Rehabilitation Companies (CRC), offering housing advice and support in 14 prisons: 13 in London and one in Hertfordshire.
These provide advice and guidance on all housing matters including tenancy rescue, and support to find and access accommodation for people who would otherwise be homeless on release from prison, and help accessing benefits available to them.
Our Feltham education, training and employment service: This is a service which supports young offenders in Feltham Prison to access training and work opportunities upon their release, while linking in with the existing housing advice team within the prison. The aim is to address their housing needs and to support them as they move to living independently.
Beyond prisons, we work with ex offenders and probation services in Hertfordshire, Bristol, Bath and South Gloucestershire, and outreach services in Westminster. Our services include:
Case Closure and Reopen Guidance
Clearing House FAQs November 2022
Clearing House Nomination Policy & Procedure v1.1
Clearing House Sensitive Lets Policy & Procedure v1.1
Clearing House User Agreement v4
Complaints and Appeals Policy & Procedure
Couples Referral Guidance
Data Protection and Information Sharing Policy
High Needs Quota Policy & Procedure
Hostel Decant Policy & Procedure
Nominations Appendix A – Allocations and Prioritisation
NSNO Low Needs Staging Post Offer Policy & Procedure
Policy Addendum Clarification 2019
Referral and Waiting List Policy & Procedure
Referral Coaching Policy & Procedure – Volunteers v1.0
Referral Form Minimum Standards v1.1
Resettlement Policy & Procedure
Tenancy Review Policy & Procedure
Transfers Policy & Procedure