Women’s Safe Space Camden

    Women's Safe Space, Camden

    Safe Space is an approach co-developed by St Mungo’s and the London Borough of Camden to explore and implement new ways of working with women experiencing homelessness and multiple disadvantage.

    This approach can be adopted by any team (mixed gendered or single sex services) working with women with multiple disadvantage. It can also benefit male clients and support staff. Safe Space is a culture of understanding how trauma, gender and the effects of multiple disadvantage impact our clients’ experience, while acknowledging sexism and inequality within wider society.

    Understanding trauma

    We do this through the whole team being trained on gender and trauma, PIE, trauma informed care and Adverse Childhood Experiences (ACEs). Moving away from an outcomes based approach, instead focusing on offering time and space for clients to stabilise and build trust in services.


    Safe Space recognised that if a client doesn’t trust our service she is unlikely to engage with the service offer. Relationships with clients are therefore at the centre of everything the team do. Lead workers offer meetings in a relaxed and informal way.

    Choice and control

    Offering choice to our clients, we are able to build trust and show ourselves to be non-paternalistic in our care. As a service provider, we can often mimic ‘perpetrator like’ behaviours, e.g. by asking about their drug use. This may feel harassing or invasive to our clients who have experienced trauma. Allowing clients to choose certain options, building choice into many aspects of service, like lead worker, meal planning and meeting locations.

    What's the impact?

    As part of the Safe Space service, we worked with the London Borough of Camden to produce a specific eLearning for all staff working in Camden’s Adult Pathway. This was based on research into the experiences of women in the homelessness pathway in the borough.

    The Women’s Safe Space has been key in lifting the voices of women accessing services in Camden and helping to share our support. Our service has developed and changed with the understanding of women’s experiences – what we have learned, and continue to learn, will inform how services are developed and delivered in future.

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    Roma Rough Sleeping Service

    Roma Rough Sleeping Team
    Supporting people in the Roma community sleeping rough in London with partners across the sector
    Roma Rough Sleeping Team
    Supporting people in the Roma community sleeping rough in London with partners across the sector
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    The Roma Rough Sleeping Team’s aim is to ensure no-one from the Roma community has to sleep rough in London. We work with partners across the statutory, voluntary and faith based services to:

    • Understand the needs of people from the Roma community.
    • Ensure equal and culturally competent access to services and accommodation.
    • Develop best practice and share learning.

    Our team is passionate about supporting the Roma community. Some of us are Roma ourselves and have experienced some of the same challenges that our clients face on a day-to-day basis. All the team have the in-depth understanding of Roma culture that is required to help them leave homelessness behind for good.  The team is funded by the GLA and DLUHC and delivered in collaboration with The Passage.

    Learning and best practice

    Over the course of the project we will be sharing resources that will help you provide better quality and culturally competent support to the Roma Community.

    It is really important all our clients are supported to understand how the EU Settled Status Scheme works and what this means for their rights and entitlements. This can be challenging for some Roma individuals who struggle to read and right.

    To help with this we have translated the following information into Romany and recorded this as a voice note.

    You can download this voice note or play directly from the website to the client.

    Frequently asked questions

    Roma rough sleeping training

    The Passage to ending homelessness - Supported by Mayor of London


    Roma Rough Sleeping Team Advice Line

    If you are working with people from the Roma community who are rough sleeping, you can contact our advice line any time Monday to Friday 9.30 am – 5.30 pm.

    Find out more here.

    Roma Mediators

    Our team has three Roma mediators that each work with a designated London borough to support the outreach teams with some of their most complex clients.

    If you are interested in having a mediator work with you in your borough contact the team:  


    Employment and Immigration Advice

    If you are working with individuals who are in need of immigration advice and cannot access this via local routes, or who need specialist support to access employment then please get in touch.

    All professionals are welcome to attend our Pan London Roma Operational Group where we discuss challenges, learning and share best practice.

    Meetings take place the first Thursday of every month at 10 am. Please contact Nicoleta.Bitu@mungo.org for more information.

    Individuals from the Roma community may be less familiar with systems and processes in the UK and may also be unclear about their rights and entitlements or the role of specific institutions such as the ‘Department for Work and Pensions’ or ‘Job Centre Plus’.

    Our role is to support individuals to navigate these services where needed, so they can end their homelessness.

    Find out more here

    The need to provide culturally appropriate, access to SWEP provision to individuals from the Roma Community was discussed at the Pan London Roma Operational Group. 

    Find out more here.

    A quick look at the history of Roma in Europe, including where they come from, what they do, how they were treated, whether it’s OK to call them “gypsies”, and the difference between Roma and Travellers.

    Find out more on the Amnesty International website

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    Migrant Accommodation Pathways Support service (MAPS)

    Migrant Accommodation Pathways Support service

    Our MAPS service is open to any professional working with a non-UK national rough sleeping in London or at risk of doing so.

    Migrant Accommodation Pathways Support service (MAPS) supports any non-UK nationals rough sleeping or at immediate risk of it, across London. We work to identify and clarify our clients’ entitlements, accommodation options, and work with other professionals to help them out of homelessness.

    Service aims

    • We work with clients who are migrants to find a route into accommodation that is suitable and sustainable
    • We supply advice, develop best practice and upskill others professionals to support migrants out of homelessness
    • We promote system change to create more routes into accommodation for migrants including through partnership work and providing evidence for policy change

    Service principles

    We take a rights based approach. This means we:

    • Facilitate access to legal advice and welfare rights advice
    • Confront barriers to participation
    • Educate ourselves in culturally competent response
    • Empower clients to make decisions right for them. (This means being clear about what support we as a homeless service, and their immigration adviser too, is able to offer them)
    • Use evidence to challenge the policies and practices that block our homelessness work

    Ensuring we provide a route out of homelessness that reflects a person’s wishes and needs. Regardless of whether this is in the UK or elsewhere in the world.

    What support is offered?

    Our service is open to any professional working with a non-UK national rough sleeping in London or at risk of doing so.

    From your first contact, we will triage your query and can offer you:

    • Advice on supporting migrants rough sleeping to find accommodation, through either one off advice or support from one of our Assessment & Reconnection teams
    • For situations which cannot be resolved through just advice, we can provide specialist casework to resolve a case of homelessness.

    We have access to:

    • 10 high support beds
    • Immigration advice and casework
    • Specialist migrant welfare rights advice
    • Mental health assessments via EASL

    Delivering International Reconnections (MAPS training)

    In this e-Learning, you will learn how to plan and deliver a safe and sustainable reconnection which resolves an individual’s homelessness.

    Part One includes: Assessment and addressing support needs in the UK, and Immigration advice


    NRM: https://www.modernslaveryhelpline.org/ ​


    Street Legal – streetlegal@mungos.org

    UK government ‘find an immigration adviser’ search function: https://www.gov.uk/find-an-immigration-adviser

    EUSS: https://www.gov.uk/government/publications/eu-settlement-scheme-community-support-for-vulnerable-citizens/list-of-organisations

    In this e-Learning, you will learn how to plan and deliver a safe and sustainable reconnection which resolves an individual’s homelessness.

    Part Two includes: Accommodation options and meeting needs in the country of reconnection


    UK Government travel advice: https://www.gov.uk/foreign-travel-advice

    Appendix A – Pathways into accommodation outside the UK: https://www.mungos.org/wp-content/uploads/2023/11/Appendix-A-Pathways-into-accommodation-outside-the-UK-Risk-Assessment-form.pdf

    In this e-Learning, you will learn how to plan and deliver a safe and sustainable reconnection which resolves an individual’s homelessness.

    Part Three includes: Travel logistics and follow-up


    Rome2Rio: https://www.rome2rio.com/


    To access the service for advice or to make a referral, please call the advice line or email us.

    The advice line is open Monday to Friday between 9:30am to 5pm.

    T: 0203 092 7455

    E: MAPS@mungos.org

    We aim to respond to all queries within 24 hours.

    Joint working is key to supporting migrants into sustainable accommodation so we ask for ongoing support from the referrer.

    What is reconnection?

    A reconnection is a piece of work to support an individual to return safely to their home outside the UK. A reconnection should always involve the following elements.

    1. Immigration advice so the individual understands their rights and entitlement and can make an informed decision about if they want to reconnect. This includes understanding the implications of leaving the UK on their current status.
    2. A safe travel plan and sustainable accommodation in the area where they are travelling to so they do not risk returning to rough sleeping.
    3. Support to link in with welfare, health and wellbeing support in their area they are returning so they can continue with their recovery.

    What is supported reconnection?

    A supported reconnection is where a staff member supports an individuals to return by travelling with them and making sure they are safely linked in on arrival. This is essential for clients who have higher support needs.

    You can see our best practice guide here.

    Read Pathways into Accommodation for Non-UK Nationals here.

    Appendix A – Pathways into accommodation outside the UK – Risk Assessment form

    We will be launching a training programme in July 2023. Stay tuned for more details!

    The Roma Rough Sleeping Service have some bespoke video training modules which can be accessed

    The service is delivered by St Mungo’s and is funded by the Greater London Authority and the Department for Levelling up, Housing and Communities.

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