St Mungo’s is committed to keeping your data safe. We’re also committed to being up front and honest about what information we’re collecting, why we do this, and how we use it.
When you visit www.mungos.org we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to track interest on specific pages, see how the site is being used and look at how we can make improvements to the site. The information is only processed in a way that does not identify anyone.We do not make, and do not allow Google to make, any attempts to find out the identities of those visiting the St Mungo’s website. If we do ever try and link our cookies and tracking information, we will be up front about it, explaining why and what we intend to do with it. You can see more detail in our cookies page.
A cookie is a small data file of letters and numbers that is downloaded from our website by your computer. We use these cookies to help provide you with a good experience when browsing our website and they also allow us to improve our site.These are broken down into three categories: Necessary (which allow the site to function and only activate when needed); Analytics (which provide anonymous data to St Mungo’s about the use of our website); and Advertising (which allows for the personalisation of ads across the Google network (search and YouTube).Both analytical and advertising cookies can be turned off at any time through the preferences bar (accessible by the banner marked “C” in the bottom right hand corner of your browser). You can see more detail in our cookies page.
Use of social media pixels
This site uses a Meta, Next Door and TikTok pixel to collect data on visitor behaviour, for example:
This information may be used to serve relevant social media ads in the future. You can opt out of collection of information and third party adverts by using the following services:
The St Mungo’s website is built with WordPress, is hosted using Amazon Web Services and receives support from Itineris who are contracted as a data processor for St Mungo’s. The site uses standard WordPress services to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site and how long they spend on a given page. We do this to monitor and report on the effectiveness of the site and help us improve it.Further information about Amazon Web Services and your privacy can be found at https://aws.amazon.com/privacy.Further information about Itineris can be found at https://www.itineris.co.uk/privacy.
This site uses a Facebook pixel to collect data on visitor behaviour, for example:
This information may be used to serve relevant Facebook ads in the future. You can opt out of collection of information and third party adverts by using the following services:
Contacting us on social media
We use a third party provider, Sprout Social to manage our social media interactions.
If you send us a private or direct message via social media the message will be stored by Sprout Social, and as such you should not submit sensitive personal data in this way. Instead outline the general details of your request and a member of staff will respond or direct you to someone who can help. Your message will not be shared with any other organisations.
When you email us
Any email sent to us, including attachments, may be monitored and used by us for reasons of security and monitoring compliance with office policy. Email monitoring and blocking software can apply if an email triggers one of our built in safeguards. St Mungo’s uses a third party Mimecast to provide security and backup services for St Mungo’s email.
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