These include difficulties for claimants who wish to access Universal Support, and significant administrative problems and delays. Whilst we welcome the Department’s approach to uncovering problems within the system before it is rolled out to all claimants, the majority of these issues have yet to be resolved.
These issues exist in addition to inherent problems with the design of the new benefit, such as the long wait for a first payment, repayment of advances, high levels of third party deductions and the difficulties which face people with poor digital skills.
We also have specific concerns about the proposals for managed migration. The current timetable for roll out is very ambitious, and the notification period before legacy benefits are stopped is too short.
Case Closure and Reopen Guidance
Clearing House FAQs November 2022
Clearing House Nomination Policy & Procedure v1.1
Clearing House Sensitive Lets Policy & Procedure v1.1
Clearing House User Agreement v4
Couples Referral Guidance
Data Protection and Information Sharing Policy
High Needs Quota Policy & Procedure
Hostel Decant Policy & Procedure
Nominations Appendix A – Allocations and Prioritisation
NSNO Low Needs Staging Post Offer Policy & Procedure
Policy Addendum Clarification 2019
Referral and Waiting List Policy & Procedure
Referral Coaching Policy & Procedure – Volunteers v1.0
Referral Form Minimum Standards v1.2
Resettlement Policy & Procedure
Tenancy Review Policy & Procedure
Transfers Policy & Procedure