Streetlink Phone Line Volunteer

  • Location: Tower Hamlets
  • Closing Date: 01/08/2022

It’s fantastic that you’d like to find out more about volunteering at St Mungo’s.  As a Streetlink Phone Line Volunteer, you will be connecting people who are sleeping rough to local support services in their area that can help to end their homelessness.

You will be taking calls from members of the public including people who are sleeping rough themselves.  As a phone line service, it’s important to note that this role provides support to those sleeping rough over the phone, and not face to face.

This volunteering role is a great opportunity to not only learn about resources and provision available to those sleeping rough, but to also play a vital role in helping to end people’s homelessness.

‘I find the experience volunteering with StreetLink really rewarding, working with a really friendly and supportive team to help people in the toughest situations connect to services’ Stuart – StreetLink volunteer

 ‘If anyone has been helped to leave the streets after an alert I put through, then that’s my job done.’  James – StreetLink volunteer

You can also read a blog from one of our Streetlink Volunteers and their experience here

Please see all locations and the time commitments we are recruiting for in this role:

  • Please see all locations and the time commitments we are recruiting for in this role:Tower Hamlets – 2 hours per week, for a minimum of six months. You can volunteer with us Monday to Sunday, between 10am and 10pm.


The attached role description will give you more information on the type of tasks you’ll be undertaking in this role as well as the support you’ll get from us in return.

Recruitment for this role may be closed earlier depending on the volume of applications we receive.

Things to remember:

  • Please look at the time commitments and locations required for this role and be sure you are able to commit. All of our roles require a 6 month commitment.
  • Please make sure you have read our Frequently Asked Questions here for new volunteer applicants


Role description