Ending homelessness, rebuilding lives

Volunteering FAQs

If you have a question about our application process or volunteer roles, please read through the information below. 

Want to talk to us about a role or how to apply?

Simply email volunteer@mungos.org 
or call us on 020 3856 6160 for more information.

During the Covid-19 pandemic

We have updated our Covid-19 approach in order to acknowledge the government’s decision to remove restrictions in England, whilst finding a balance we feel continues to protect our staff, clients, and volunteers. 

As a volunteer with us you will be…

  • Encouraged to wear face masks and social distance in all communal settings in services (although this is not mandatory) 
  • Asked to self-isolate if you test positive for COVID-19. This is because the people we work with may be more vulnerable to COVID-19.  You will still be able to volunteer if you are identified as a close contact of someone with COVID-19.
  • Contacted in cases of COVID-19 outbreaks in your service. Where outbreaks happen, we will be working with the Local Public Health teams to re-introduce stricter Covid-secure measures including mask wearing, social distancing and stopping visitors, if required.

If you have any further questions please drop us an email: volunteer@mungos.org

If you are not able to volunteer due to coronavirus, you can still support us by taking on one of our challenges and fundraising from home. 

Applying for a role

We advertise new volunteer roles on the first Friday of every month. Most roles are advertised for two weeks, so don’t forget to get your application in!

As our services are so varied, we have a range of roles that suit a range of skills and experience. If you don’t see a role that you’re interested in, please get in touch (volunteer@mungos.org), and we will be able to discuss your preferences in more detail.

We currently have volunteering opportunities in projects in London, Bath, Brighton, Bristol, Oxford and Reading.ur challenges and fundraising from home. 

Once you have found a role that you are interested in, please click the ‘Apply Now’ button on the top right hand corner of the advert to complete our online application form. If you have trouble completing the form, please get in touch at volunteer@mungos.org.

Please email volunteer@mungos.org with more details about your request. The Volunteer Services team processes each corporate volunteering enquiry individually.

In the first instance we recommend you email studentplacements@mungos.org or volunteer@mungos.org so we can assess whether we are able to accommodate your request.

If you live abroad temporarily or permanently please speak to us before applying so we can advise you accordingly.

Interviews and training

We will acknowledge receipt and after a few days, we will get in touch to arrange a good time to get to know you better. This can be a phone chat, a more formal interview or an invitation to attend our Recruitment Sessions. We may also contact you for any information we require clarification on with regards to your application.

We provide training depending on the role requirements. Most roles will require the completion of a 75’ e-learning course and attending our 2hr Core Training session. We do, of course, offer further training such as role-specific training and development opportunities. 

Any volunteer placements are subject to the successful completion of the interview and training, and satisfactory references and DBS being returned.

Wherever possible we will place you in the specific role you have applied for. However, should there be any delays to completion of the application process, it could be that your preferred role may no longer be available. If this happens, we will communicate with you throughout your volunteer journey and do our best to place you in a similar role and service.

References and DBS checks

Yes, you will need to provide us with the details of two people that we may contact as referees, to comment on your suitability for volunteering. They must be people who know you in a professional capacity, but not friends or family members. For example: colleagues, managers, tutors, teachers, people you’ve volunteered with/for, mentors, support workers, religious leaders, probation workers, social workers, job coaches, and clients (if self-employed).

If you are having trouble finding suitable referees, please get in touch and we can discuss the options in more details.

For some roles we may ask volunteers to do a DBS check (previously called CRB checks). If your role requires a DBS check, we will ask you to disclose any spent and unspent conviction, cautions, reprimands or final warnings when we receive your application, except those which are “protected” as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013).

This is due to the vulnerability of our clients, and therefore certain roles are exempt from the Rehabilitation of Offenders Act 1974. Having a criminal record will not necessarily prevent you from volunteering with St Mungo’s, but some convictions may require further discussion.

If you would like to discuss this in more detail before submitting an application, please email volunteer@mungos.org or call 020 3856 6160.

This will depend on whether or not you have signed up for the DBS ‘Update Service’ and what type of check you already have. Please speak to us about this and we can confirm whether we will be able to use your existing check or not.

As a volunteer

Volunteering at St Mungo’s is a fantastic way to gain skills and experience, especially if you are looking to enter paid employment in the sector. We offer many ways to support our volunteers to progress within St Mungo’s, including additional training, monthly webinars, application support and interview practice. If you volunteer with us more than 3 months, we also offer professional references. Please check out our Volunteer Development page to find out more!

Yes, volunteers can do more than one role and can volunteer for more than one project, team or service.  However, we may suggest starting just one role at a time so you can settle in before adding an additional role.

London volunteers:
You can claim back the cost of your travel up to the cost of a zones 1-6 travel card with a valid receipt. If you are travelling from outside of London to a London-based volunteer role, you will need agreement from Volunteer Services before claiming travel expenses.

Outside of London:
You can be reimbursed reasonable travel expenses by public transport with a valid receipt, and 45p per litre for car journeys (if public transport is not possible). Please ensure you have spoken to Volunteer Services to ensure your claim can be reimbursed before purchasing.

You can claim up to £5 for food if you volunteer for over four consecutive hours, with a valid receipt. These expenses can be claimed from your supervisor.

Volunteering at St Mungo’s is a fantastic way to gain skills and experience to enter paid employment in the sector. The organisation has a number of ways to support volunteers to progress within St Mungo’s, including opportunities to apply to the internal locum bank and long-term duty worker roles after three months. 

We may be able to provide you with a reference after you have actively volunteered with us for three months. We can provide these references for up to two years after you leave St Mungo’s. Please direct all reference requests to Volunteer Services and references will be completed jointly with the project/service where you volunteered.