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St Mungo's
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    • Homelessness
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    • Real life stories
    Last night on the streets
    About homelessness

    Homelessness is complex. It encompasses other experiences as well as rough sleeping, like living in a hostel, or ‘sofa surfing’.

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    What to do if you are homeless

    Support on what to do if you are homeless, rough sleeping or in a housing crisis.

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    Worried about someone rough sleeping

    Help get someone away from sleeping on the streets and onto the first step in their recovery.

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  • What we do
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    Where we work

    We run services across London and the south of England.

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    Our services

    We have a range of services to help people become housed, healthier and more hopeful.

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    Influencing work

    St Mungo’s shares its experience and expertise to support solutions to end street homelessness for good.

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    • How to support St Mungo's
    • Get involved
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    • Frontline Magazine
    • Donate
    • Make a donation
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    • Donate in memory of a loved one
    • Leave a gift in your will
    • Philanthropy, Trusts & Foundations
    • Donate goods
    • Your impact
    • Volunteer
    • Volunteer with St Mungo's
    • Current Volunteering Opportunities
    • Volunteer development
    • Fundraise for us
    • Challenge events
    • Organise your own event
    • Corporate partners
    • Frontline Magazine
    • Frontline Magazine Home
    • Frontline Winter 2023
    • Frontline Summer 2023
    • Frontline Spring 2023
    • Frontline Winter 2022
    Donate to St Mungo's

    Your gift will help to transform the lives of people experiencing homelessness.

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    Volunteer with us

    Volunteers are an integral part of St Mungo’s and we recognise and value the huge contribution they make.

    Volunteer with us
    Read Frontline

    Read the most recent edition of our Frontline magazine, which tells stories of our clients, staff and services.

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    • About
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    Who we are

    Meet our dedicated team committed to ending homelessness.

    Meet St Mungo's
    Vision, mission and values

    Our vision is that everyone has a place to call home and can fulfil their hopes and ambitions.

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    Our Annual Review

    Our Annual Review gives an overview of our work supporting people in the year 2022-23.

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Ending homelessness, rebuilding lives

Service models

  • Rapid rehousing response pilot

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  • Palliative Care

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  • Social Impact Bonds

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  • Housing First

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  • Tenancy Sustainment Team – North London

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  • ReVive

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We would like to keep in touch with our latest news and everything we are doing to end homelessness. To hear more about our projects and services, raising funds, campaigning and volunteering please fill out the form below. You can unsubscribe at any time. Please see our privacy policy.

  • Address: 3 Thomas More Square, Tower Hill, London E1W 1YW
  • 020 3856 6000
  • info@mungos.org

© 2023 St Mungo’s Registered Charity No 1149085, Company No 8225808, Housing Association No LH0279, VAT Registration No. 155 134 821

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Resource Library

Policies and procedures

Appeals Policy
Case Closure and Reopen Guidance
Clearing House FAQs November 2022
Clearing House Nomination Policy & Procedure v1.1
Clearing House Sensitive Lets Policy & Procedure v1.1
Clearing House User Agreement v4
Complaints Policy
Couples Referral Guidance
Data Protection and Information Sharing Policy
Eligibility Policy
High Needs Quota Policy & Procedure
Hostel Decant Policy & Procedure
Nomination Guidance
Nominations Appendix A – Allocations and Prioritisation
NSNO Low Needs Staging Post Offer Policy & Procedure
Policy Addendum Clarification 2019
Referral and Waiting List Policy & Procedure
Referral Coaching Policy & Procedure – Volunteers v1.0
Referral Form Minimum Standards v1.2
Resettlement Policy & Procedure
Tenancy Review Policy & Procedure
Transfers Policy & Procedure

Resources for prospective clients

Clearing House Paper Copy of Online Form
Client leaflet – Clearing House
Client Privacy Notice

Resources for referral agencies and TSTs

Clearing House Borough stock map April 2023
Guide Move-In Checklist Template
TST Presentation for Referral Workers

Rough Sleepers Accommodation Programme Guide

RSAP Borough Bids User Guide

User guides

Booking a referral training session
Landlord user guide
Landlord video user guide
Referral agency user guide
Referral agency video user guide
Tenancy Sustainment Team user guide
Tenancy Sustainment Team video user guide
CASA Referral guide
CASA Referral video guide