Delivering services

At St Mungo's we use an asset based approach – focusing on people’s skills and strengths and working with people on every step of their recovery.

 
Our starting point is our clients. Here you will find a broad overview of the services that we offer to support people in their recovery.

If you have any questions, or would like to talk to us about running a service in your area, please contact Anne-Julie.Burdet@mungos.org

Outreach services

We have been running street outreach services for people sleeping rough since we were founded in 1969. We currently run 17 outreach services, across London, Bournemouth & Poole, Brighton, Bristol, Oxford, Reading, South Essex, and Sussex.

Alongside our dedicated outreach teams, we operate a number of public sector contracts, including the national referral service StreetLink,  the Greater London Authority’s pan-London reconnections service (Routes Home), Clearing House, CHAIN and the North London Tenancy Sustainment Team. In London we are commissioned by the GLA to run the No Second Night Out (NSNO) hubs. We also run NSNO hubs in Bristol and Oxford.  

Since 2007 we have been selected and tasked by the Greater London Authority to provide the main hub for Severe Weather Emergency Provision (SWEP) across the capital.

Our outreach teams worked with over 5,600 people last year and found accommodation for more than 1,500 people.

Accommodation services

On any one night we provide a bed and support to more than 2,700 people. More than two thirds of these beds are across 16 London boroughs.

Outside Greater London, we currently deliver accommodation based services in Thurrock, Oxfordshire, Bath, Bristol and Bournemouth.

We operate 27 first stage hostels – temporary accommodation before longer term housing – for single homeless people who have additional and overlapping needs related to drugs, alcohol, mental and physical health, education and skills, relationships and behaviour. These projects include specialist provision for client groups such as ex offenders, sex workers, older dependent drinkers, women, people who identify as LGBT, people from Central and Eastern European countries and those with substance use and mental health issues.

We manage eight innovative Housing First services in Brighton, Camden, Ealing, Hammersmith, Haringey, Reading, Thurrock and Westminster, assisting people with complex needs and a history of rough sleeping. We help them to sustain independent living by providing housing upfront so that we can support them as they begin to tackle issues such as drug or alcohol use, or mental health issues.

Floating support services

We are the current providers of the Greater London Authority’s Tenancy Sustainment Team North, providing floating support to approximately 1,800 clients in independent tenancies across 15 London boroughs.

Once a client is established in their own home, we make regular visits to help them avoid returning to homelessness. As well as providing practical help - like checking that they're coping with paying the bills - we also offer emotional support.

This service is also available to vulnerable men and women in the community who may or may not have lived at a St Mungo's project previously.

We also offer Peer Advice and Move On support involving volunteers, often with lived experience of homelessness, to support clients to manage their own accommodation.

Our HARP project is a pan-London Housing Advice, Resettlement and Prevention service, targeted at ex offenders on release from prison. It includes home visits from staff and a volunteer-led tenancy sustainment hotline, both of which provide help for ex offenders, ensuring they keep on top of rent, bills and other day to day concerns.

St Mungo’s in your area

We currently work across London and the south of England. If you would like to commission St Mungo’s to run services in your area, please email anne-julie.burdet@mungos.org and we’ll see how we can help.