Helping people in Bristol with housing, health and skills support

We provide outreach, hostel accommodation, floating support and a range of health and recovery services, working with partners to help homeless and vulnerable people in Bristol to rebuild their lives.

Homelessness services

  • Street Outreach - our team support people rough sleeping in Bristol, coordinating closely with housing providers and other services. We work with clients on the streets and also at the Compass Centre in Stokes Croft to move people into appropriate accommodation and to help those at risk of rough sleeping from ending up on the streets.

If you are concerned about someone sleeping rough, please contact the national referral service StreetLink on 0300 500 0914 or via the StreetLink website so our local services can connect with them.

  • Housing and support - each night we provide a bed and support for people in Bristol who are homeless with needs around their physical or mental health. We manage a mix of hostels and supported houses, including some women only services (the Bristol Freedom Programme, for example, supports women who have experienced domestic abuse). People are referred in to these services through the council's housing service, or through other agencies, and would stay sometimes for weeks, maybe months, before moving on into longer term accommodation, as appropriate.
  • Floating support - we also have a floating support team that works alongside other agencies to support people to live independently in their own homes. This may involve helping them with health appointments, ensuring they're receiving the right benefits or linking them in with skills, job or training opportunities. The staff team are supported by our Bristol Peer Advice Link service) which is made up of volunteers who have been through similar experiences themselves and want to help others get back on their feet.

Health services

We manage services that are part of the city's Bristol Mental Health partnership services. These are:

  • Assertive Contact and Engagement Service - supporting people to access mental health services. Contact ACE on 0117 239 8969 (Mon-Fri, 8am-8pm).
  • Bristol Mens Crisis House - for men experiencing mental health problems where hospital admission might be the only other alternative available. Contact 0117 934 9848.
  • The Sanctuary - a new service open Friday, Saturday, Sunday and Monday nights from 7pm to 2am, with access through a telephone assessment and triage system. The first step is to call 0117 9542952.

Recovery, skills and employment services

  • Pathways to Employment- our dedicated Pathways to Employment team support and encourage our clients to access training, education, employment and volunteering opportunities. The team also offer CV and interview training and educational programmes to help improve numeracy and literacy skills.
  • Bristol Recovery College - find out more about the Recovery College idea.
  • Our Putting Down Roots gardening project - helping improve garden spaces in the city while learning about plants and working as part of a team.
  • St Mungo's Broadway café - the thriving cafe in our Compass Centre is run by volunteers and former homeless people and is open for all visitors.
  • Other activities - the Centre is also a base for a range of activities from art groups to a walking club, to the St Mungo's Broadway Community Choir.

We are also proud to be a part of the Golden Key partnership in Bristol. which is an eight year programme involving agencies working together to open doors and unlock services for people with complex needs who up until now have felt shut out of services. People with lived experiences of some of these issues are an integral part in the design, delivery and learning of Golden Key.

Want to volunteer with us? Find out more about opportunities and how to get involved

Where are we in Bristol? We have hostels and hubs across the city including in Barton Hill and St Judes but our main base is the Compass Centre, 1 Jamaica Street , Bristol BS2 8JP Tel: 0117 9440581.