St Mungo’s, officially registered as St Mungo Community Housing Association, is:
St Mungo Community Housing Association became a registered charity in September 2012.
For more information about charities visit the Charity Commission.
To achieve our aim of ending homelessness and rebuilding lives, we offer a wide variety of services. These include accommodation, support, care homes, mental health and substance use support and work, skills and employment training. We also work with national and local government to shape policy and legislation and fundraise to help us carry out our work.
The breadth of our services means we work closely with several regulatory bodies:
One of our chief values is accountability so we strive to surpass the expectations of the regulatory bodies we work with. However, if you feel that the service we’ve given you hasn’t been to the standard you would expect, we’re always keen to learn from your complaints, suggestions or comments.
We run two care homes, regulated by the Care Quality Commission, the independent regulator of health and social care in England:
The CQC ensures that services provide people with safe, effective, compassionate and high quality care.
Our care homes aim to provide a long term, secure, and comfortable environment for residents who have been homeless or slept rough during their lives. You can read more about what we’re doing on our Care services page.
Find out more about our fundraising work.
We handle personal data from our clients, supporters, campaigners and staff, so we’re registered as a “data controller” with the Information Commissioners Office (ICO). We have certain obligations for how we handle personal data, ensuring we keep it safe and only share or use it with permission.
We have a privacy and data policy which explains more fully how we handle personal and sensitive information.
The Regulator of Social Housing acts as the government’s social housing regulator. It provides regular reports on each registered social housing agency in England.
On any one night we provide housing and support to around 3,150 people. We own numerous properties and function as a social landlord, which is why we’re regulated by the RSH – our latest report can be found here.
St Mungo’s has a G2 governance rating and a V2 financial rating.
If you have a question about social housing and how it’s regulated, please see the Regulator’s website.
Case Closure and Reopen Guidance
Clearing House FAQs November 2022
Clearing House Nomination Policy & Procedure v1.1
Clearing House Sensitive Lets Policy & Procedure v1.1
Clearing House User Agreement v4
Complaints and Appeals Policy & Procedure
Couples Referral Guidance
Data Protection and Information Sharing Policy
High Needs Quota Policy & Procedure
Hostel Decant Policy & Procedure
Nominations Appendix A – Allocations and Prioritisation
NSNO Low Needs Staging Post Offer Policy & Procedure
Policy Addendum Clarification 2019
Referral and Waiting List Policy & Procedure
Referral Coaching Policy & Procedure – Volunteers v1.0
Referral Form Minimum Standards v1.1
Resettlement Policy & Procedure
Tenancy Review Policy & Procedure
Transfers Policy & Procedure