Ending homelessness, rebuilding lives

Media Centre

Read news, blogs and press releases about our work to end homelessness and rebuild lives. 

Resource Library

Case Closure and Reopen Guidance
Clearing House FAQs November 2022
Clearing House Nomination Policy & Procedure v1.1
Clearing House Sensitive Lets Policy & Procedure v1.1
Clearing House User Agreement v4
Complaints and Appeals Policy & Procedure
Couples Referral Guidance
Data Protection and Information Sharing Policy
Eligibility Policy
High Needs Quota Policy & Procedure
Hostel Decant Policy & Procedure
Nomination Guidance
Nominations Appendix A – Allocations and Prioritisation
NSNO Low Needs Staging Post Offer Policy & Procedure
Policy Addendum Clarification 2019
Referral and Waiting List Policy & Procedure
Referral Coaching Policy & Procedure – Volunteers v1.0
Referral Form Minimum Standards v1.1
Resettlement Policy & Procedure
Tenancy Review Policy & Procedure
Transfers Policy & Procedure

Clearing House Paper Copy of Online Form
Client leaflet – Clearing House

Guide Move-In Checklist Template
TST Presentation for Referral Workers

RSAP Borough Bids User Guide

Booking a referral training session
Landlord user guide
Landlord video user guide
Referral agency user guide
Referral agency video user guide
Tenancy Sustainment Team user guide
Tenancy Sustainment Team video user guide
CASA Referral guide
CASA Referral video guide