St Mungo’s strength as an organisation comes from the diversity of our people. We are diverse not only in our backgrounds but also in our skills and experience.
Everything we do starts with our clients. We’re here to help people who’ve experienced homelessness, regardless of their age, gender, sexuality or ethnicity.
We not only want to help our clients move on from the problems that caused their homelessness, we also want them to work with us to improve and develop our services. So we include our clients wherever possible in our work. We also have two formalised groups for clients who are involved with the day-to-day running of our services:
Outside In is a network of clients who play a crucial role in our decision making and implementation processes. They ensure that the work we’re doing is efficient, effective, and suitable for the needs of people experiencing homelessness.
The Client Advisory Board (CAB) is our formal group of former and current clients. They work closely with our Chief Executive and Board, offering valuable insight into proposals for projects and services. The CAB meets regularly, and helps to guide the decisions that we take as an organisation.
We take pride in the diverse and talented people we have at St Mungo’s. We employ hundreds of people across the various functions it takes to run a modern, successful charity. Our aim to end homelessness and rebuild lives is a big task, and it’s one that we wouldn’t be able to achieve without the committed, creative and compassionate staff we have.
We also rely on the dedication of our volunteers and apprentices to help us successfully develop and deliver projects and services across London and the south of England.
We’re committed to the principles of diversity, equality and inclusion, and as of 31 March 2021, we employed 1,536 staff, of whom 9% were people who have lived experience of homelessness.
We have a dedicated and talented team of Executive Directors, each responsible for different functions within St Mungo’s. Together, they oversee the running of the organisation. They are:
The broad and varied experience of our Board helps to guide the course we take as an organisation.
Our Board members are: Joanna Killian (Chair), Rolande Anderson, Alexandra Beidas, Rob Bradshaw, Dan Corry, Darren Johnson, Lorraine Mealings, Philip Moore, Teddy Nyashasha, Stephen Smith, and Dr Helen Walters.
Case Closure and Reopen Guidance
Clearing House FAQs November 2022
Clearing House Nomination Policy & Procedure v1.1
Clearing House Sensitive Lets Policy & Procedure v1.1
Clearing House User Agreement v4
Complaints and Appeals Policy & Procedure
Couples Referral Guidance
Data Protection and Information Sharing Policy
High Needs Quota Policy & Procedure
Hostel Decant Policy & Procedure
Nominations Appendix A – Allocations and Prioritisation
NSNO Low Needs Staging Post Offer Policy & Procedure
Policy Addendum Clarification 2019
Referral and Waiting List Policy & Procedure
Referral Coaching Policy & Procedure – Volunteers v1.0
Referral Form Minimum Standards v1.1
Resettlement Policy & Procedure
Tenancy Review Policy & Procedure
Transfers Policy & Procedure