Working with government

We want a homelessness support system that is collaborative, joined up, grounded in lived experience and responsive to individual needs.

Committing to ending homelessness

At St Mungo’s, we believe that our operational expertise and the lived experience of our clients can help policymakers create
effective systemic change, working towards ending homelessness for good.

Our policy positions sit within three pillars that reflect the key issues we must address to meet our mission of ending homelessness:

  1. Responding to the homelessness crisis.
  2. Preventing immediate and imminent risk of homelessness.
  3. Addressing the systemic issues causing homelessness, particularly for high risk and high need groups.

 

Explore these key areas below and where we’re working with government to influence national and local policy.

Responding to the homelessness crisis

Focusing on immediate support, ending current homelessness, recovery, move on and preventing repeat homelessness.

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Reducing rough sleeping

Systems change

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Complex needs and multiple disadvantage

Move on and recovery from homelessness

What's required?

  • Unfreeze Local Housing Allowance (LHA) rates and restore them to the 30th percentile.
  • Abolish the benefit cap so that clients can meet rising living costs.
  • Address the work disincentive to ensure people in supported housing are better off when they work more hours.
  • Align Housing Benefit with Universal Credit so pension age clients can receive the one bedroom rate, and prevent accommodation loss.
  • Abolish the Shared Accommodation Rate (SAR), which severely limits housing options for under 35s who do not meet the criteria for supported accommodation.
  • Improve accessibility of health care services for those experiencing homelessness, utilising the opportunities presented in the 10-year NHS plan.
  • Prevent hospital discharge into homelessness, involve homelessness services in discharge planning and improve communication with supported housing when discharging back into services.
  • Address the capacity crisis with Adult Social Care. Increase resourcing, specialist homelessness social workers, training on complex needs and partnership working that recognises homelessness sector expertise.
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  • Enhance provision for victims/survivors experiencing multiple disadvantage and who may have complex needs, including increased training for statutory and non-statutory services.
  • Address the inconsistent application of the Domestic Abuse Act across local authority Housing Options and provide enhanced training
  • Improve police interactions with survivors experiencing multiple disadvantage by addressing stereotypes and bias in the police.
  • Support couples in homelessness services where there may be domestic abuse.
  • Fund women-only services to provide safe spaces and improve mainstream services so they are safer for women.
  • Improve digital inclusion for people experiencing homelessness by increasing digital skills, access to technology and routes to essential services such as bank accounts, and ensure digitised public services do not deepen exclusion. 

Preventing immediate and imminent risk of homelessness

Focusing on preventing homelessness where risk is immediate, imminent or within the statutory prevention window.

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Ending homelessness hubs

Preventing homelessness

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Homelessness Prevention Advice

Tenancy Sustainment Services

Addressing the systemic issues causing homelessness, particularly for high risk and high need groups.

Focusing on addressing the systems and life events that cause homelessness. Particularly looking at the 10 years before someone becomes homeless and on groups at higher risk.

Round graphic of two St Mungo's employees speaking to someone rough sleeping

Immigration support needs

Healthcare

Private Rented Sector

Interactions with public institutions

What's required?

Increase long term delivery of social and affordable housing.

Create new economic measures and support to address the cost of living crisis and prevent individuals falling into homelessness.

Reducing rough sleeping

At St Mungo’s we are committed to supporting people sleeping rough to find sustainable routes off the streets. For many non-UK nationals we work with this includes exploring options and entitlements in the UK as well as sustainable options abroad. 

Immigration law is complicated and poor quality advice can have significant consequences for the individual involved. As a result, St Mungo’s is committed to ensuring our clients gain access to appropriate and independent immigration advice so that they can make informed choices. St Mungo’s is regulated by the Office of the Immigration Services Commissioner (OISC) and authorised to provide immigration advice and services up to OISC Level 1 (limited to the EU Settlement Scheme only).

In addition we are able to support our clients to access a range of external immigration advisers and solicitors ensuring people with more complex immigration matters get the most appropriate advice, and are fully informed of the options available to them.       

Where necessary we also provide advice and support regarding international reconnection. For some people, returning to their country of nationality, or another country in which they have entitlements, can be the most sustainable route out of rough sleeping. Support to reconnect is always offered on a voluntary basis and we will never share information with the Home Office for the purposes of reconnection without the client’s full and informed consent.

Increase funding for outreach teams, expand accommodation models such as No Second Night Out (NSNO), better utilise opportunities such as the Severe Weather Emergency Protocol (SWEP) and assess support needs for vehicle dwellers.

Improve local authority capacity and remove barriers for people experiencing homelessness by:

  • Addressing gatekeeping practices. 
  • Improving housing assessments, including staff training on complex needs.
  • Reducing housing officer caseloads.
  • Creating more specialist housing officer roles.

Move from verification to needs-based assessments, sharing learnings from areas where verification has ended such as Bristol.

Fund dedicated services for people experiencing long term rough sleeping and expand successful local approaches, strategically allocating resources between people who are new to rough sleeping and people who have been sleeping rough for a long time. 

Ensure people understand their rights and available support, using accessible communications (including addressing language barriers) and tackling stigma around homelessness that can push people further from support.

  • Address hidden homelessness among women and LGBTQIA+ people.
  • Expand immigration advice and support for non-UK nationals, address barriers created by Home Office policy and improve local authority Care Act assessments for this client group, ensuring they are accessible and of high quality

Systems change

Increase and sustain funding and enhance commissioning practices.

  • Provide sustained funding, reduce reliance on short term grants that negatively affect service delivery and identify areas of greatest funding need.
  • New and innovative commissioning practices e.g. co-developing service models with providers before tendering.

Ensure people access the right service first time and commission services for protected characteristic groups across local authority boundaries

  • Increase supported housing supply and provide sufficient funding to ensure the support element is covered.
  • Create consistent definitions for low, medium and high support needs housing, with sufficient stock for each.
  • Develop cost effective models, such as borough wide pathways with one provider.

Fund dedicated services for people experiencing long term rough sleeping and expand successful local approaches, strategically allocating resources between people who are new to rough sleeping and people who have been sleeping rough for a long time. 

Complex needs and multiple disadvantage

Increase specialist support for clients with complex needs, fund specialist services, provide better training for mainstream services and creating better multi agency working.

Improve understanding of dual diagnosis through improved training and more programming to support individuals with dual diagnoses.

Advocate for all public services to become more Psychologically informed, sharing St Mungo’s best practice work in this space

Move on and recovery from homelessness

Develop semi-supported accommodation to support
clients towards independence.

Commissioned services should include funding for
roles focused on client progression, move on and life skills.

Ensure the Renters’ Rights Act is implemented, improve Private Rented Sector affordability and access to rent deposit schemes for people experiencing homelessness.

Local authorities should develop new allocations policies that prioritise people with experience of homelessness in social housing allocations.

Fund and expand tenancy support services to enable move on, address ‘anti social behaviour’ and prevent repeat homelessness.

Expand peer support, legal advice and learning, training and employment.

Fund support for budgeting, benefits and income maximisation, including training on homelessness within job centres.

Expand tailored employment, training and apprenticeship opportunities.

Ending Homelessness Hubs

Developed by the Mayor of London as part of the commitment to ending rough sleeping in the capital by 2030, Ending Homelessness Hubs provide 24/7 support to those most at risk of sleeping rough. 

We welcome the Mayor’s ambition to end the verification-based model for accessing help and his investment in Ending Homelessness Hubs, which will ensure St Mungo’s can be there for people before they reach these crisis points. We are proud to be playing such a central role in their delivery. We know this can only be achieved nationally and long term with a whole system approach and look to the Government to show the same commitment and efficiency.

Preventing homelessness

Fund housing support from day one in Home Office accommodation, improve coordination between services and speed up benefit application processing timeframes

  • Ringfence funding and long-term housing pathways for prison leavers.
  • Commission additional funding for CAS3 services, including dedicated support workers and provision for clients with complex needs.
  • Expand non custodial and short (less than 6 months) sentences to reduce disruption to housing, employment and family life.
  • Improve assessment, release planning and multi agency coordination for prison leavers at risk of homelessness
  • Fund hospital based interventions for patients at risk of homelessness.
  • Include homelessness services and adult social care in discharge and care planning.

Homelessness Prevention Advice

Increase access to homelessness prevention advice, including benefits, immigration, rent arrears and tenancy support.

Tenancy Sustainment Services

Increased funding for tenancy sustainment and floating support services, and work with social housing providers to raise awareness of homelessness risk factors and improve access to tenancy sustainment services.

Immigration support needs

Address how immigration status can increase the risk of destitution and homelessness among people with no recourse to public funds.

Healthcare

Advocate for healthcare services to take on a larger role in identifying and supporting patients at risk of homelessness.

Improve inclusion health practices to help address unmet health needs that could lead to homelessness, with a focus on mental health and alcohol/substance use.

Private Rented Sector

Improve affordability of the Private Rented Sector (PRS) to prevent people falling into homelessness, including
unfreezing Local Housing Allowance (LHA) rates.

Interactions with public institutions

Focusing on prison leavers, Home Office accommodation, hospitals, mental health services and care leavers. Work with specialist organisations to highlight how policy changes affect homelessness.