We aim to attract and retain passionate individuals by aligning our recruitment with our values, streamlining onboarding, and offering clear career pathways. A strategic workforce plan will support diverse hiring and flexible work arrangements.

We will embed our organisational values into everyday work, fostering psychological safety, open communication, and continuous improvement. Leaders and colleagues alike will be empowered to shape a culture of accountability, inclusivity and innovation.

Fair and transparent pay, alongside tailored non-financial benefits, support motivation and job satisfaction. Our recognition schemes celebrate both major achievements and everyday contributions, fostering a sense of belonging and purpose.

Accessible learning opportunities will empower colleagues to grow in their roles and advance their careers within St Mungo’s. A focus on coaching, mentoring, and internal mobility will build a skilled and adaptable workforce.

We will develop inclusive, empathetic leaders equipped with tools for coaching, communication and decision-making. Leadership will be encouraged at all levels, supported by peer networks and with improved visibility of senior leaders.

We will prioritise psychological and physical wellbeing through supportive policies, flexible work options and access to mental health resources. A culture of openness around mental health will be encouraged, ensuring colleagues feel safe, supported and valued.