If you are accommodated by St Mungo’s, we’re committed to ensuring that you feel safe in your home.
Read more about paying rent, organising repairs and how you can get support from St Mungo’s around your benefits.
The rent you pay is important for making sure St Mungo’s can meet our running costs and keep your service operating smoothly and to maintain any accommodation. Find out more about how to pay your rent.
If you're living in accommodation provided by St Mungo's and something needs fixing, our Repairs Team are on hand to arrange this for you. Find out how to request a repair.
While you're living in a St Mungo's service, our colleagues will be able to ensure that you're claiming the benefits you are entitled to. Find out more about your entitlements and how you can get in touch.
To set up direct debit, please click here.
To request a Rent Statement or a callback from the St Mungo’s Rents team, please click here.
To access AllPay, please click here.
If you have a bank account, the easiest way to pay is by setting up a Direct Debit or Standing Order with your bank.
If you are in receipt of welfare benefits, you may be able to set up Direct Deductions. These three methods all ensure your rent/ licence charge is paid automatically at set intervals. Staff in your service or our Rent Team can assist you to set them up.
Alternatively, you will be given an Allpay card, which allows you to pay your rent/ licence charge in the following ways:
At a Post Office or an outlet displaying the PayPoint symbol – Take your allpay Card, together with your payment. After your payment is processed, your card will be returned to you with a printed receipt to confirm the payment.
Register online. Once registered, you can pay by sending a text message stating the amount you would like to pay.
Phone 0844 557 8321 and follow the automated phone system to make a payment.
You can pay your rent online through the AllPay website. You’ll need to register online.
The app is available for Apple and Android smartphones.
* Please note that you need a debit card to pay via text, telephone, online or using the allpay app. You can pay using this method 24 hours a day.
To report repairs you can:
Complete the resident repairs form on our website.
Telephoning the Repairs Helpdesk on 0333 050 2167 (between 9am and 5pm)
Email servicedesk@mungos.org .
Please provide full details of the issue with any photos where possible when reporting a repair in this way.
You can also write a letter to St Mungo’s Property Services Team, 8-10 Warner Street, London, EC1R 5HA
Alternatively, you can speak to your key worker or any member of staff at your accommodation who will be able to help.
We know how important it is to have any issues fixed quickly and reliably.
The repairs team are always seeking to improve the service that they provide and regularly seek feedback on repairs carried out.
See our Asset Management Strategy (2025-2030) for more information about how we will improve our properties, make them more green and improve our repair service.
If you move into one of our services our staff will help you with benefits to ensure you are claiming what you are entitled to.
If you want some more information on benefits that may be available to you, visit the Government information website and read the information held there. If you would like someone to talk you through your options, you might find it helpful to speak to Citizen’s Advice. You can find out your local branch or how to contact them on their website.
Other websites with useful information include:
You can also contact the St Mungo’s benefits advice service by emailing benefits@mungos.org (please note this only available to St Mungo’s clients, staff and volunteers)
Do you need help? Please click here.
8-10 Warner Street, London, EC1R 5HA
General enquiries | 020 3856 6000 | info@mungos.org
Donations and Fundraising | 020 8600 3000
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