Carla's story

Carla lost her job and became homeless. After years of sleeping rough and faced with the dangers that come with it, things finally changed when she met St Mungo’s.

Carla lost her job and became homeless. After years of sleeping rough and faced with the dangers that come with it, things finally changed when she met St Mungo’s.

The realities of homelessness

Five years ago, I had a job cleaning schools and offices. But the work was temporary and came to an end. At the same time, I was asked to leave home, where I was living with my mum and sister. That’s when my life changed, and I became homeless.

After spending the money I had at a hostel, I couldn’t afford any food, never mind a place to live. I remember crying and praying – I needed an answer. It’s then I found myself sleeping on the streets.

For years I did the same thing: sleeping rough and asking for money for food or to pay for a night in backpacker hostels. I did this to survive.

I came across some kind people, but some days everyone I asked would say ‘no’ and I’d go days without anything.

It was difficult and dangerous, especially as a woman.

When the rain came down, I sometimes had to put my dress in the rubbish as it was just not possible to wash it or do anything.

I used to sleep outside a busy clothes store which had a security officer at the front.

"It’s nice to have my own set of keys"

One day the police asked why I was there. I explained I had nowhere else to go, so they took my details and arranged a call with St Mungo’s.

From there, they arranged a place for me to stay in one of their hostels.

I felt so happy – no more sleeping in the cold and rain. I said “thank you God – I now have a safe place to stay.”

I was there for three months and then moved to a St Mungo’s female only accommodation.

It’s like being around family – I like being around the other girls and the team are like my aunties.

I have my own room, bathroom and kitchen – I love to cook and do it as much as I can!

It’s nice to have my own set of keys, to go outside and know I can let myself back in.

Moving forward

The team supported me by making a housing referral to the local authority.

I’ll have my own home soon! A place I can manage my money for, pay bills, get back into work and build a new routine.

St Mungo’s has encouraged me to start a baking course which I love. My first language is Portuguese, so I’m also doing an English course and improving every day.

I love my life now. St Mungo’s changed everything for me and will still be by my side for advice once I’ve moved on.