Carla’s Story

Five years ago, I had a job cleaning schools and offices. But the work was temporary and came to an end. At the same time, I was asked to leave home, where I was living with my mum and sister. That’s when my life changed, and I became homeless.

After spending the money I had at a hostel, I couldn’t afford any food, never mind a place to live. I remember crying and praying – I needed an answer. It’s then I found myself sleeping on the streets.

For years I did the same thing: sleeping rough and asking for money for food or to pay for a night in backpacker hostels. I did this to survive.

I came across some kind people, but some days everyone I asked would say ‘no’ and I’d go days without anything.

It was difficult and dangerous, especially as a woman.

When the rain came down, I sometimes had to put my dress in the rubbish as it was just not possible to wash it or do anything.

I used to sleep outside a busy clothes store which had a security officer at the front.

One day the police asked why I was there. I explained I had nowhere else to go, so they took my details and arranged a call with St Mungo’s.

From there, they arranged a place for me to stay in one of their hostels.

I felt so happy – no more sleeping in the cold and rain. I said “thank you God – I now have a safe place to stay.”

I was there for three months and then moved to a St Mungo’s female only accommodation.

It’s like being around family – I like being around the other girls and the team are like my aunties.

I have my own room, bathroom and kitchen – I love to cook and do it as much as I can!

It’s nice to have my own set of keys, to go outside and know I can let myself back in.

The team supported me by making a housing referral to the local authority.

I’ll have my own home soon! A place I can manage my money for, pay bills, get back into work and build a new routine.

St Mungo’s has encouraged me to start a baking course which I love. My first language is Portuguese, so I’m also doing an English course and improving every day.

I love my life now. St Mungo’s changed everything for me and will still be by my side for advice once I’ve moved on.

Carla, a St Mungo's client, standing and smiling outside a stone church building

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