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Homelessness
- Help someone now
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What we do
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Homelessness
- Help someone now
- Real life stories
What we do
Get involved
About

Homelessness
- Help someone now
- Real life stories
What we do
Get involved
About

Homelessness
- Help someone now
- Real life stories
What we do
Get involved
About

Homelessness
- Help someone now
- Real life stories
What we do
Get involved
About

Homelessness
- Help someone now
- Real life stories
What we do
Get involved
About

Clients Careers

Curty Sark Rig Climb: Register your interest

Curty Sark Rig Climb - register your place

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We would like to keep in touch with our latest news and everything we are doing to end homelessness. Please let us know how you would like to hear about our projects and services, raising funds, campaigning and volunteering.

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We will only contact you in the way you ask us to and we will never sell or share your details.

You have the right to ask us to stop processing your personal data at any time. To manage your preferences please contact us on 020 8600 3000 or supporter.care@mungos.org.

For further information please see our Privacy Policy

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3 Thomas More Square, Tower Hill, London E1W 1YW

General enquiries | 020 3856 6000 | info@mungos.org

Donations and Fundraising | 020 8600 3000

© 2026 St Mungo’s Registered Charity No 1149085, Company No 8225808, Housing Association No LH0279, VAT Registration No. 155 134 821

Annual Impact Report
Governance
Terms & conditions
Privacy policies
Human slavery statement
Equity, diversity and inclusion
Our policies
Safeguarding
Our finances
Complaints

Annual Impact Report
Governance
Terms & conditions
Privacy policies
Human slavery statement
Equity, diversity and inclusion
Our policies
Safeguarding
Our finances
Complaints

Website by St Mungo’s. Maintained by Core Bid Management.

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Resource Library

Policies and procedures

Appeals Policy
Case Closure and Reopen Guidance
Clearing House FAQs November 2022
Clearing House Nomination Policy & Procedure v1.1
Clearing House Sensitive Lets Policy & Procedure v1.1
Clearing House User Agreement v4
Complaints Policy
Couples Referral Guidance
Data Protection and Information Sharing Policy
Eligibility Policy
High Needs Quota Policy & Procedure
Hostel Decant Policy & Procedure
Nomination Guidance
Nominations Appendix A – Allocations and Prioritisation
NSNO Low Needs Staging Post Offer Policy & Procedure
Policy Addendum Clarification 2019
Referral and Waiting List Policy & Procedure
Referral Coaching Policy & Procedure – Volunteers v1.0
Referral Form Minimum Standards v1.2
Resettlement Policy & Procedure
Tenancy Review Policy & Procedure
Transfers Policy & Procedure

Resources for prospective clients

Clearing House Paper Copy of Online Form
Client leaflet – Clearing House
Client Privacy Notice
Clearing House Client Portal Guide

Resources for referral agencies and TSTs

Clearing House Borough stock map 2024
Guide Move-In Checklist Template
TST Presentation for Referral Workers

Rough Sleepers Accommodation Programme Guide

RSAP Borough Bids User Guide

User guides

Booking a referral training session
Landlord user guide
Referral agency user guide
Tenancy Sustainment Team user guide
CASA Referral guide