What is Clearing House?
The Clearing House provides supported housing in London for people with a history of rough sleeping. All properties are self-contained one-bed or studio flats and are provided by housing associations as part of the Rough Sleepers Initiative (RSI).Tenants of these flats are supported by Tenancy Sustainment Teams (TSTs), who provide a floating support service.
This service is a partnership with approximately 50 housing associations who provide the accommodation, two Tenancy Sustainment Teams to deliver the support and over 30 organisations who refer people sleeping rough from the street, hostels and other supported housing projects. The partnership is coordinated by the Clearing House on behalf of the Greater London Authority.
The Rough Sleepers Initiative, which has been running since 1991, has resulted in over 13,000 new tenancies, and it provides exclusive access to more than 3,700 flats for current and former rough sleepers.
I am homeless - how can I access Clearing House?
Please speak with your key worker to discuss your suitability for the Clearing House. The service is unable to accept self referrals and only accepts referrals from commissioned services that provide support to people with experience of sleeping rough.
Those referred must meet our eligibility criteria which include being a verified rough sleeper with a CHAIN Number, currently engaging with support and an ability to manage a tenancy with fortnightly support.
How can I refer my client to Clearing House?
Referrals must be made by a commissioned service that provides support to people with experience of rough sleeping. The referral process is entirely online and forms can be completed at Clearing House Online.
For a pre-referral information pack which can be used with your client when making a referral, and maps of average waiting times please login to the online system and look in our documents library.
If you have any questions please contact the Clearing House Helpdesk by phone on
020 3856 6008 or email at email@example.com.
Clearing House induction sessions for referral workers
We run monthly induction sessions for referral workers. These sessions provide detailed information about the service the Clearing House offer, how to make a successful referral and how the nomination process works. If you would like to book a place, please email us at firstname.lastname@example.org.
The Clearing House system
Our online system for making referrals, requesting nominations and managing cases can be accessed by logging in at https://clearinghouse.force.com/login. Please book mark this login address.
If you do not currently have login credentials for the system please email email@example.com to book onto an induction session.
All policies and procedures are available in the Clearing House Library, which can be accessed by logging in to the online system.
If you do not have access to the system please contact our helpdesk on 020 3856 6008 or email firstname.lastname@example.org.
No Sensitive Lets are currently available
What are sensitive lets?
Sensitive lets are RSI properties where an appropriate match cannot be made from the Clearing House waiting list. Referral workers are able to put forward clients who would be suitable for the advertised properties under the sensitive lets process. All clients put forward must have a CHAIN number (although it does not need to be verified); the client must also meet the eligibility criteria set out for the property.
How can I book a sensitive let?
When sensitive lets are available, Referral workers must call the Clearing House on 020 3856 6008 at or after the date and time specified with their client's name, CHAIN number and support needs information. If successfully booked the referral form must be submitted online within two working days. Please note that only one self-contained unit can be booked per phone call and no voicemails or emails will be accepted. Once we have a booking the next successful person to call has the option to put their client down as a reserve. If on assessment we are unable to accept the booked referral then we will contact the reserve.
Policies and Procedures
Case Closure and Reopen Guidance
Clearing House FAQs November 2022
Clearing House Nomination Policy & Procedure v1.1
Clearing House Sensitive Lets Policy & Procedure v1.1
Clearing House User Agreement v4
Complaints and Appeals Policy & Procedure
Couples Referral Guidance
Data Protection and Information Sharing Policy
High Needs Quota Policy & Procedure
Hostel Decant Policy & Procedure
Nominations Appendix A - Allocations and Prioritisation
NSNO Low Needs Staging Post Offer Policy & Procedure
Policy Addendum Clarification 2019
Referral and Waiting List Policy & Procedure
Referral Coaching Policy & Procedure - Volunteers v1.0
Referral Form Minimum Standards v1.1
Resettlement Policy & Procedure
Tenancy Review Policy & Procedure
Transfers Policy & Procedure